Senior Claims Adjuster, Accident Benefits (ECH-ON)

Job Description

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal‑opportunity employer offering a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are — Get ready to drive your career forward. Life at Echelon is fast paced, performance‑driven and rewarding. We value our Associates' career growth and ongoing professional development – and we regularly recognize their achievements and outstanding results. We are caring, leaders, innovators, collaborative, work hard and play hard, and we’re about doing what’s right and feeling good about it.

Position Details

What You Will Do

• Provide oversight of external adjusters on outsourced claims


• Investigate, evaluate, negotiate personal/commercial lines claims of high complexity


• Manage challenging coverage claims with tact and professionalism


• Timely, accurate reserving in line with Corporate protocols and guidelines


• Maintain control over expenses through pro‑active handling techniques


• Direct vendor partners as necessary


• Obtain approval from Manager on claims above authority


• Manage claims in litigation, participate in mediations, pre‑trials and settlement conferences


• Perform other tasks and duties as assigned by the Manager

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education or equivalent experience


• CIP or working towards designation


• Minimum of 7 years experience handling casualty claims required


• Strong organizational, decision‑making and problem‑solving skillset


• Ability to understand insurance contracts in various jurisdictions


• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues


• Ability to cross‑reference information with attention to detail


• Strong general computer knowledge required


• Excellent communication skills, both written and verbal

What’s In It For You

• Competitive total compensation and benefits package


• Annual shared success program based on performance


• Annual merit increases based on performance


• Registered Retirement Savings Plan with a matching contribution component


• Complimentary CAA Membership

Please note that internal applicants are asked to formally express their interest by applying only no later than 10 business days for the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.