Facilities Shift Manager

Job Description

Hornblower Group
is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.
City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems
.

Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit

Position Summary
The Facilities Shift Manager is a hands-on manager responsible for ensuring that all buildings, structures and properties, and equipment are in good working order and visually appealing at all times. This includes the ticket plaza and the group booth, the lower landing, administrative offices, warehouses, vehicles, elevators, and funicular.

The Facilities Shift Manager will conduct preventative, corrective, emergency, cosmetic and routine maintenance including painting, cleaning, repairing, renovating, and remodeling when required.

Crew Benefits

• Competitive Wage
• Retention Bonus - up to $500.00
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties And Responsibilities

• As the on-duty Shift Manager, ensures the safe and reliable operation of all systems, machinery, and equipment under their care with due regard for the Niagara City Cruises (NCC) ISO Respect Management System (RMS)
• Ensures the General Maintenance Technicians, General Maintenance Cleaners, and Environmental Service Agents are working safely and efficiently and provides regular feedback regarding their performance to the Manager, Facilities
• Reports any and all concerns with personnel and equipment to the Manager, Facilities
• Ensures work is completed and equipment is maintained in accordance with regulatory and contractual requirements, including the T.S.S.A., and Transport Canada
• Drive company truck or other vehicle to deliver ponchos from warehouse to site as well as other deliveries
• Use company truck and other equipment to maintain road and site in winter
• Use fork lift, telehandler and aerial work platforms as required
• Assists the Manager, Facilities with project planning and execution
• Provides assistance and direction to contractors as required
• Routinely inspects all equipment and areas of the facilities for unsafe conditions
• Communicates updates on equipment repairs, shutdowns, and restarts to appropriate parties
• Maintains a high level of customer service
• Completes start up and shut down procedures
• Assists in accidents investigations and reports
• Participates in emergency drills in accordance with regulatory, contractual, and ISO RMS requirements
• Participates in safety meetings in conformance with NCC policy, to ensure a routinely efficient and safe operation at all times and the proper use of equipment during any possible emergency
• Maintains logs, paying particular attention to proper recording of incidents and irregularities
• Utilizes maintenance software to schedule and log maintenance tasks
• Maintains inventory of spares and consumables
• Prepares reports for review by the Manager, Facilities
• Operate the funicular as required
• Ensures a clean workplace throughout the day, at the beginning and end of shifts
• Performs various duties such as cleaning, painting, and troubleshooting issues
• Reports non-conformities to the Manager, Facilities
• Ensures the safe and efficient operation of the business at all times using all available means
• Supports Marine, Guest Services, Food & Beverage, IT, and all other departments as required
• Adheres to all health and safety regulations
• Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
• Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
• Reports to work on time and for all scheduled shifts
• Understands all Niagara City Cruises policies and procedures relating to the employee's role within the company
• Maintains any applicable licenses and certifications
• Completes any other duties as assigned

Requirements & Qualifications

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Valid Canadian driver's license
• Minimum 3 years supervisory experience in facilities, maintenance operations or equivalent
• General knowledge of electrical, plumbing and HVAC systems
• Fork lift, Aerial work platform, Working at Heights and Confined Space certification an asset
• WHMIS (training provided)
• Working knowledge of Lock Out Tag Out Systems
• Strong problem solving &skills
• Ability to continually and repeatedly perform functions indoors and outdoors
• Must be willing to work all shifts including days/evenings shifts including weekend and holidays
• Experience with ISO compliance & standards considered an asset
• Ability to reach, bend, stoop, wipe, push, pull, move, or lift up to 50 pounds (23 kilograms)
• Walk, stand, sit and work in all types of weather conditions for extended periods
• Wear assigned Personal Protective Equipment (PPE) (i.e. safety glasses, hard hat, safety shoes, gloves, weather appropriate attire, sun protection) as required

City Cruises Canada does not use AI technology in any part of the recruitment process.

NiagaraCityCruises

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.