Clinic Assistant

Job Description

Position Information

Position Title

Clinic Assistant

Research Project

Department/Unit

Psychology and Neuroscience

Location

Halifax, Nova Scotia, Canada

Posting Number

S023-26

Employee Group

NSGEU Local 77

Position Type

Term

Duration of Contract (if applicable)

Two (2) years

Employment Type

Full Time

Full-time Equivalency (FTE)

1.0 FTE

Salary

$ $26.94 per hour ($36,095 - $45,526 per annum, 32.5 hours per week)

Classification

C4

Provisional Statement

This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role.

About Dalhousie University

Dalhousie University is Atlantic Canada's leading research-intensive university and a driver of the region's intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

Job Summary

Dalhousie University's Psychology and Neuroscience Department is the top Psychology and Neuroscience Department in Atlantic Canada. The department is one-of-a-kind and was established for research into what makes humans and animals behave the way that they do, as well as to understand the structure and function of the nervous system. The department's Centre for Psychological Health (CPH) provides high quality training experiences for students in the Clinical Psychology PhD Program and serves the community by providing free psychological services. Reporting to the Co-Directors of the CPH, theClinic Assistant will support the daily operations of the clinic, helping to ensure efficient administrative processes, a welcoming environment, and positive client experiences.

Key Responsibilities

• Administratively manage referrals including checking incoming referrals and contact referral sources for missing information. Enter faxed referral information into the system. Coordinate with referral providers for higher-level booking needs.
• Answer all phone calls and voicemails; monitor clinic email inbox. Manage phone calls for self-referrals and waitlist inquiries using scripts.
• Provide scheduling and booking coordination. Handle daily scheduling, client management, and reminder calls. Monitor intake booking and assist with accessibility needs at the direction of the Referral Coordinator.
• Send release of information forms, faxes, and reports to referral providers, schools, and physicians. Track down old reports or past clinicians; manage forms for teachers, informants, and clients. Send emails on behalf of clinicians as required.
• Ensure a positive client experience by managing waiting room cleanliness and stock supplies (tissues, snacks, coffee cups), and organizing transportation for clients (gas cards, taxis, bus tickets). Provide client service experience questionnaires and enter data.
• Assist health outcome scientists with spreadsheets requiring information from online learning systems as time permits.

Note

Due to operational requirements, the successful applicant is required to work in-person on campus.

Required Qualifications

• Business/Administrative Professional diploma plus approximately two to three years' relevant experience (or equivalent combination of training and experience).
• Demonstrated excellent communication (verbal and written) and customer service skills.
• Demonstrated strong attention to detail, and organizational and problem-solving skills.
• Proven strong adaptability and multitasking skills with the demonstrated ability to work in a fast-paced and highly confidential environment.
• Proficiency in Microsoft Office, and scheduling and data entry systems.

Assets

• Experience in administrative support within a healthcare or mental health setting.

Job Competencies

The successful candidate is expected to demonstrate proficiency in Dalhousie's core competencies, in particular:

• Self-Awareness & Professionalism
• Respect & Inclusion
• Adaptability
• Knowledge & Thinking Skills
• Communication

Additional Information

Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

Application Consideration

Non-probationary bargaining unit employees (NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit.

We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture.

Diversity Statement

Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi'kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please visit

If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here.

Posting Detail Information

Number of Vacancies

One (1)

Open Date

02/23/2026

Close Date

03/02/2026

Open Until Filled

No

Special Instructions to Applicant

Quick Link for Direct Access to Posting