$60K - $85K Posted:
Job Description
Bilingual Technical Support Specialist - (Mechanical)
Location: (On Site) - London, ON
Hours: Mon-Fri - 8:00am-4:30pm - (40 hours/wk.)
Salary: $60K-$85K
Perks:
- Company-paid benefit plan (after 3 months)
- Dental, health and visions plan
- Paramedical
- Disability
- Pension Plan
- Lifestyle spending account
- Paid time off between Christmas and New Years
- Fun company events
Summary:
In this role, you will act as a knowledge resource to other company locations needing mechanical/technical assistance with escalated issues dealing with company products. You will be required to troubleshoot problems and provide solutions in compliance with company regulations.
Responsibilities & Functions:
- Provide technical assistance and repair support to servicing dealers.
- Deliver technical support to sales and internal support teams.
- Guide dealers on warranty eligibility and repair procedures.
- Review and adjudicate dealer warranty claims.
- Analyze and repair critical product failures, provide end-user technical support, maintain accurate activity logs and reporting, and perform additional tasks as assigned.
Qualifications & Skills:
- Fluently bilingual - English/French - Spoken and Written.
- Degree or certification in Electrical or Mechanical Engineering, or a related trade.
- Minimum of 3 years in electrical/mechanical sales, technical support, or service management.
- Strong problem-solving abilities.
- Ability to quickly gather, analyze, and share information effectively.
- Capable of working independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in MS Office applications and connected digital collaboration environments.
AI-enabled tools may be used to sort applications based on job-related criteria. All AI-generated results are vetted by our team and the decision of which candidates move forward is always made by a human.