Posted:
Job Description
Our client, a large national call center is seeking bilingual (French/English) candidates to join their Toronto team. The representative will process email and phone inquiries relating to building maintenance, as well as other specialized services.
**Candidates for this role must be available to rotate through shifts, including weekends and holidays, as the call center operates on a 24/7/365 schedule.
Requirements for the role:
- Bilingual; strong communication skills in both French and English, oral and written.
- 1 year of customer service experience.
- Minimum of 40 wpm typing speed.
- Demonstrated proficiency with Microsoft Office applications; Outlook, Word, and Excel.
- Sound problem solving abilities and sound judgment.
- Outstanding organizational skills including the ability to maintain an effective balance between multiple and competing priorities.
- Possesses strong interpersonal skills, team player.
- Handle the flow of calls each day independently.
- Receive, record, and handle requests, complaints, inquiries and communications from stakeholders.
- Provide effective customer service to clients, through oral and written communication.
- Professionally handle and resolve complex, and challenging client complaint issues.
- Liaise with internal departments, and other relevant stakeholders to resolve client inquiries.
- Demonstrate consistent adherence to organizational Best Practices.
Thanks in advance to all the applicants!