Technology Operations Analyst II (Guidewire), Managed Services Practice - Dieppe, New Brunswick

Job Description

Technology Operations Analyst II (Guidewire), Managed Services Practice - Dieppe, New Brunswick

Other locations: Primary Location Only

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

The opportunity

EY Managed Services transforms and manages business capabilities across organizations, converting data into strategic assets and turning challenges into opportunities. Our approach leverages sector‑specific experience, advanced technologies, and trusted insights to deliver long‑term value and measurable outcomes.

As a Guidewire Technology Operations Analyst II, you will take responsibility in delivering stable solutions, and high‑performing support within Guidewire Insurance platform. You will lead troubleshooting efforts, drive process automation, manage technical workstreams, and collaborate closely with stakeholders to ensure seamless delivery across EY’s internal and client‑facing environments.

Your key responsibilities

• Configure and customize Guidewire Insurance platform– including product model, rating logic policy transactions, claim workflows, exposure handling, user interface (PCF files), billing plans payment processing, and invoicing workflows.


• Develop and maintain Gosu code, XML configurations, data model extensions, and PCF files for Billing Centre.


• Integrate Guidewire Insurance platform with external systems via REST/SOAP APIs and messaging frameworks.


• Perform unit testing (GUnit) and support system/integration testing.


• Participate in Guidewire Cloud deployments, upgrades, and maintenance activities.


• Troubleshoot and resolve configuration issues and defects promptly.


• Collaborate with cross-functional teams in Agile/Scrum environments.


• Ensure adherence to Guidewire best practices, coding standards, and security guidelines.

Skills and attributes for success

• Working knowledge of Core Java, Gosu, XML, Web Services (SOAP/REST), API Integrations.


• Experience in production support activities like queue management, plug‑in related issues, and batch file generations.


• Experience with tools like ServiceNow, JIRA, Jenkins, Git, Azure DevOps.


• Understanding of service management and change management activities, along with SLA and estimator tools.


• Experience working on incident management and problem management.


• Experience with Service delivery life cycle along with release planning and management.

To qualify for the role you must have

• Diploma or bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.


• 3-5 years of experience in technical operations, software development, or IT support.


• Hands on experience with Guidewire Insurance platform.


• Proficiency in Gosu, Java, XML, and Guidewire Studio.


• Experience with Guidewire Cloud Platform (GWCP) and CI/CD pipelines.


• Experience with database technologies such as SQL, Oracle, MySQL, PostgreSQL, or similar platforms desired.


• Familiar with API integrations, batch processing, and messaging.

Ideally, you’ll also have

• Relevant professional certifications (e.g., ServiceNow Certified System Administrator, AWS Certified Developer, or Microsoft Certified: Azure Developer Associate).


• Advanced programming or scripting language certifications (e.g., Java, Python, or PowerShell).


• Guidewire technical/functional certification.


• Strong analytical and problem‑solving abilities.


• Excellent communication and collaboration skills.


• Ability to work independently and in a team‑oriented environment.


• Familiarity with basic development tools and methodologies (e.g., Agile, Scrum) is a plus.

What we look for

We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well‑being.

• Support and coaching from some of the most engaging colleagues in the industry.


• Learning opportunities to develop new skills and progress your career.


• The freedom and flexibility to handle your role in a way that’s right for you.