Store Manager- Dartmouth Mall

Job Description

Overview

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As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can craft far more than just an incredible career.

About the Team: The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, product whilst taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Manager, Sales Leads and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Responsibilities

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.


• Exceed individual and store sales goals by building a genuine connection with our fans.


• Surpass commercial targets and KPIs by setting new records and achieving remarkable success.


• Create unforgettable shopping moments by displaying excellent product knowledge and building brand loyalty.


• Coach and inspire the sales team, fostering accountability for individual and store performance; provide real-time feedback and guidance to achieve KPI goals.


• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.


• Build your network and attract top talent across seasonal and core hiring including Assistant Store Manager, Sales Associates and Sales Leads.


• Partner with the Divisional Sales Manager and HR to identify and resolve performance issues and policy violations.


• Utilize your strengths across talent, brand, operations, and fan experience to implement visual merchandising directives, efficient operational processes, and ongoing talent development.


• All other duties as assigned.

Qualifications

• You can demonstrate you’re a results-oriented leader with at least 3-5 years of experience as a Store Manager in a high-performance selling environment.


• You have developed a sense of care in your communication skills both written and verbal.


• You know how to charm and captivate an audience with the ability to connect with people at all levels of the organization.


• Your business acumen is sharp, coupled with analytical thinking that can show and deliver positive results.


• You're a talent magnet, skilled in recruiting, retaining, and developing exceptional teams. Succession planning and internal mobility.


• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point of sale systems.


• You are at least 18 years or older and can provide proof of identity and eligibility to work.


• A flexible work schedule that includes nights, weekends, and holidays; ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Benefits and Salary

• Salary: 68k to 85k


• We offer a robust compensation package including base + bonuses, and a 401K plan.


• Extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards and product discounts.


• Learning and development programs, including LinkedIn Learning, tuition reimbursement, and more.


• PTO Package including Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps ensure applicants have a fair and equal opportunity to demonstrate their competencies and skills while removing blocking factors, potential biases, and risks of discrimination. We encourage everyone applying to refrain from including identity-related elements such as a photo, marital status, and age.

About Pandora NAM

The Pandora North America team in the USA & Canada consists of more than 115 employees at offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, about 100 in field positions, and more than 3,900 in our owned and operated stores. The USA is Pandora’s single largest market, and the North American region encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 owned and operated by Pandora.