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Senior Call Center Operations Leader

MCI, LC Edwardsville
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Job Description

A rapidly growing business services firm based in Nova Scotia is seeking an Experienced Operations Supervisor. The role includes supervising daily operations, coaching agents, and ensuring adherence to performance metrics. Ideal candidates should have at least 3 years of supervisory experience in a BPO contact center, strong leadership abilities, and proficiency in contact center tools. This role offers competitive compensation and opportunities for career growth, plus a variety of benefits to foster work-life balance.
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This role is with MCI, LC in Edwardsville.

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This appears to be an on-site role in Edwardsville.

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