Scaled Customer Success Manager (Kelowna)

Job Description

About Minga

At Minga, we’re creating the Student Behavior Platform schools can’t imagine running without. We’re on a mission to make school life run smoother and have fun while we’re at it.

We’re a tight-knit team of curious, creative, and low-ego humans who genuinely enjoy working together. We care deeply about the work we do and the people we do it with, and that shows up in how we lead, collaborate, and celebrate.

Our culture is built on trust, ownership, and continuous learning. Whether you’re working from our Kelowna HQ or remotely, you’ll have the autonomy to do your best work, the support to grow, and the opportunity to make a real impact in the lives of educators and students.

The Role

We’re not just hiring for a position, we’re adding a teammate. Someone who wants to help build what’s next, take real ownership, and grow with us along the way.

As a Scaled Customer Success Manager at Minga, reporting to Sunny Fong, you’ll own scaled engagement and outcomes for a defined segment of customers, designing and optimizing 1:many programs that drive onboarding, adoption, and renewal at scale. It combines traditional CSM responsibilities (health, renewals, strategy) with digital program ownership.

This is an IC role big impact. You’ll influence how we grow, and help build the high-performance teams that make Minga a place people love to work.

What You’ll Do

• Extends the Scaled Associate CSM responsibilities


• Responsible for your scaled portfolio, primarily via 1:many channels, with selective engagements for key milestones or risks.


• Design, run, and continuously improve digital lifecycle programs such as:
  
  
  
  • Onboarding sequences by module and customer archetype.
  
  
  • Adoption campaigns for underused features.
  
  
  • Periodic best-practice webinars and virtual trainings.
  
  
  
  


• Provide consultative guidance that helps schools and districts streamline processes using Minga’s capabilities in standardized ways suitable for scaled segments.


• Own the scaled review motion: prepare pooled or segment-based reviews that demonstrate ROI.

What We Require

• 2-4 years in Customer Success or account management in SaaS, ideally with exposure to scaled/pooled or SMB segments.


• Proven success working with tech‑touch or low‑touch segments, or strong interest and aptitude for digital-first engagement.


• Strong analytical skills; comfortable interpreting usage data and converting it into prioritized plays and segment strategies

Who You Are

• Comfortable with managing a large portfolio using systems, automation, and standardized processes rather than bespoke 1:1 engagement.


• High attention to detail and ability to keep systems, notes, and health data clean and current.


• Interest in data-driven decision-making and learning how to interpret health scores and product usage.

How We Work (and What We Value)

Growth – Always learning, always evolving

Respect – Every voice matters