Residential Community Manager

Job Description

Join the TROIKA Team – Building Sustainable Communities for Over 25 Years!

At TROIKA we’re not just about building structures – we’re about creating Sustainable Communities that future generations can call home. For over two decades, we’ve been one of Western Canada’s most forward‑thinking, future‑focused land and real estate development companies, driving every aspect of community creation from land acquisition and construction to sales, marketing, and property management where families and communities can thrive.

At TROIKA, you’ll find more than a job – you’ll find a place to grow and succeed. We celebrate your passion for excellence, support your growth, and create a culture where teamwork drives success. From master‑planned communities to residential multi‑ and single‑family developments to commercial buildings, renovations/tenant improvements, to providing full‑service property management, every aspect of our business is an opportunity to make an impact and leave your mark.

What We Offer To Help You Thrive

• Competitive salary


• Comprehensive health and dental benefits


• RRSP matching


• Paid training and professional development


• Additional paid time off


• Performance bonus program

At TROIKA, we’re building more than just Sustainable Communities – we’re building careers, innovation, and opportunities. If you’re passionate about real estate development and construction, excited to grow with a team committed to collaboration, quality, innovation and ready to help us build a legacy of excellence, we’d love to hear from you.

Your future starts here. Let’s build something extraordinary together.

We are currently seeking a highly capable, service‑driven Residential Community Manager to oversee two residential buildings totaling approximately 220 units in Kelowna, BC. This role is a hands‑on role, and you will serve as the primary on‑site leader responsible for the daily operations, leasing support, maintenance coordination, compliance, and overall resident experience within the community. You will be the trusted, visible presence that residents rely on every day while also operating as the community leader accountable for occupancy, property standards, and asset protection. This position is ideal for someone who thrives in a dynamic environment, enjoys problem solving, takes pride in well‑maintained buildings, and understands that community experience and operational excellence go hand in hand.

Key Responsibilities

Community Leadership & Resident Experience

• Serve as the primary on‑site point of contact for residents and owners.


• Build and maintain strong, positive relationships within the community.


• Respond to resident inquiries, concerns, and complaints professionally and promptly.


• Manage conflict resolution with discretion and professionalism.


• Support community engagement initiatives and resident events.


• Share community updates via digital channels and resident platforms.


• Uphold the professional look, feel, and service standards of the community.

Operations & Property Oversight

• Oversee daily operations of two residential buildings (220 units).


• Conduct regular inspections of common areas, mechanical rooms, and building exteriors.


• Maintain high standards of cleanliness, safety, and overall presentation.


• Coordinate onsite trades and contractors to support the maintenance team.


• Monitor building systems include elevators, fire panels, HVAC, security systems, and mechanical equipment.


• Support enforcement of building rules, fire safety plans, and safety policies.


• Identify, report, and correct hazards in accordance with WorkSafe and regulatory standards.


• Oversee seasonal responsibilities including snow/ice removal coordination and exterior upkeep.


• Conduct monthly fire alarm testing.


• Daily light cleaning of building common areas and suite touch‑ups as needed.

Maintenance & Repairs

• Assist and support the maintenance team to coordinate and track resident maintenance requests using property management software.


• Ensure timely completion and follow‑up of work orders.


• Perform light building and in‑suite repairs (light bulbs, doorknobs, plugged toilets etc.).


• Support suite preparation during turnover to ensure move‑in readiness.

Leasing & Administrative Support

• Support leasing efforts including property tours and responding to inquiries.


• Assist with initial screening applications and verifying references.


• Initial lease preparation and documentation accuracy.


• Assist with arrears communication.


• Manage move‑ins and move‑outs including inspections, elevator bookings, keys, and fob programming.


• Complete required reporting and deliver notices as needed.


• Use Yardi, or similar property management systems effectively.


• Organize promotional materials and assist with marketing visibility initiatives.

Financial & Reporting Support

• Support the Property Manager with vendor contracts for budget consideration.


• Assist with monitoring verifying rent roll and occupancy performance.

Security & Compliance

• Monitor security cameras and access control systems.


• Issue keys and fobs and maintain secure tracking logs.


• Report and document incidents promptly.


• Ensure compliance with the BC Residential Tenancy Act.


• Follow Occupational Health & Safety standards and company policies.


• Disclaimer– this list is not comprehensive, and other tasks not mentioned may be required as dictated by changing business conditions which may trigger changes to job responsibilities.


• This Job description is not an employment contract.


• Duties subject to change according to portfolio demands.

Qualifications And Requirements

• 3–5+ years of residential property management or building management experience.


• Strong customer service background in a people‑first environment.


• Strong Communication and conflict resolution skills


• Solid understanding of the BC Residential Tenancy Act.


• Working knowledge of building systems, mechanical equipment, and general repairs.


• Strong organizational skills with attention to detail.


• Ability to prioritize competing tasks in a fast‑paced environment.


• Strong communication skills with a professional presence.


• Proficiency in MS Office and property management software (Yardi preferred).


• Ability to perform physical tasks including lifting, ladder use, kneeling, and outdoor work.


• Valid Class 5 driver’s license and reliable transportation.


• Willingness to participate in rotational on‑call coverage.

Work Schedule

Standard schedule: Wednesday to Sunday
Flexibility required for evenings, emergencies, and seasonal demands.

Rate Of Pay

• Salary per annum plus Bonus (actual salary offered will be commensurate with education experience).


• Comprehensive health, dental, and vision insurance plans


• Retirement savings plan with employer matching.


• Professional development and training opportunities.