Receptionist & Intake Coordinator

Job Description

Receptionist & Intake Coordinator

Full-Time | In-Office | Calgary, Alberta

At the Justin Havre Real Estate Team, the first conversation a potential client has with us is the most important one. As the #1 eXp Realty team in Canada, we don't just answer phones; we provide a luxury intake experience that sets the stage for a successful real estate journey.

We are hiring a Receptionist & Intake Coordinator to manage our high-volume inbound communications. This role is the vital link between a curious caller and our expert sales team.

The Role

This is a highly phone-focused role situated at our front desk. You are the primary gatekeeper for all incoming inquiries. Your goal is to ensure that every "warm" lead, returning VIP client, and industry partner is greeted with immediate warmth and directed to the right specialist with zero friction.

You aren't just "taking messages"—you are identifying needs, capturing vital information, and ensuring our lead-to-agent handoff is seamless and professional.

Work Structure and Rhythm

• Schedule: Monday – Friday | 9:00 AM – 5:00 PM
• Environment: This is a fast-paced, in-office position that requires you to be "on" and ready for the next call.
• Daily Flow: Your day is defined by the flow of incoming business; you will balance active call handling with quick data entry and maintaining a polished front-office presence.

What You'll Do

• The Voice of the Team: Manage a high volume of inbound calls with a "smile in your voice," ensuring every caller feels like a priority.
• Lead Qualification: Efficiently gather initial information from potential clients (name, contact info, and their specific real estate needs) before connecting them to the appropriate agent.
• Inbound Management: Rapidly screen and route calls to Sales, Marketing, or Administration, ensuring no inquiry gets lost in a voicemail loop.
• Client Hospitality: Greet walk-in clients and visitors with a high level of professionalism, immediately notifying the relevant team members of their arrival.
• CRM Accuracy: Enter and update lead information in our CRM system in real-time to ensure the Sales team has the data they need to follow up effectively.
• Relationship Continuity: Recognize returning VIP clients and provide them with the high-touch, personalized service they expect from our brand.

Who This Role Is Ideal For

We are looking for someone who finds energy in a busy switchboard and takes pride in being the most professional person a client speaks to all day.

You may be a great fit if you:

• Love the Phone: You are comfortable and confident handling back-to-back calls without losing your enthusiasm.
• Are Lead-Focused: You understand that an unanswered call is a missed opportunity and you move with a sense of urgency.
• Are a "People Person": You make people feel comfortable quickly and can navigate different personalities with ease.
• Are Sharp & Organized: You can listen, type, and direct a call simultaneously while maintaining perfect accuracy.

Real estate experience is not required. We provide full training on our intake systems and scripts.

What We Offer

• Full-time, stable position within Canada's top-performing real estate team.
• Competitive base salary.
• Professional training on client intake and high-level communication.
• A supportive, high-energy, and collaborative team environment.

Apply today