Client Experience Specialist

Job Description

Client Experience Specialist

Full-Time | In-Office | Calgary, Alberta

At the Justin Havre Real Estate Team, our relationship with clients doesn't end when they buy or sell a home. In many ways, that's when it begins.

We stay connected for years. We support clients through life transitions, invite them to exclusive events, and ensure they always have a trusted real estate resource for life.

We refer to our client community as VIP Clients, reflecting the importance we place on maintaining long-term relationships and providing exceptional care.

We are hiring a Client Experience Specialist to help us deliver an exceptional experience for our valued VIP Clients through consistent, proactive outreach and care.

This role is centered around client care, meaningful communication, and ensuring every VIP Client feels valued, remembered, and supported.

The Role

This is a highly phone-focused role, with most of your day spent speaking directly with VIP Clients.

You will proactively reach out to clients to check in, strengthen relationships, invite them to exclusive events, and ensure they remain connected to our community.

These are warm conversations with people who already know and trust our team.

This role involves a high level of daily outreach and is best suited for someone who enjoys spending most of their day speaking with clients.

You will also collaborate closely with internal departments, including Sales and Marketing, to support a seamless client experience.

You are not cold calling. You are caring for an established client community.

This role is a key component in generating repeat and referral business. As a high-performing sales team, we will provide you with the training and support to confidently nurture these opportunities.

What You'll Do

• Speak with VIP Clients daily to maintain strong relationships
• Welcome clients after their home purchase or sale
• Invite clients to exclusive events and opportunities
• Help clients stay connected to our team and services
• Connect clients with trusted partners and resources when needed
• Actively listen for "Trigger Events" (new baby, retirement, renovation plans) that signal a real estate need.
• Confidently ask for referrals to generate repeat and referral business.
• Maintain accurate notes in our CRM system
• Collaborate with internal team members to support client needs
• Ensure every client feels supported and valued

Work Structure and Rhythm

This is a structured, phone-based role where most of your day will be spent having conversations with VIP Clients.

Your day will include dedicated call blocks, updating client notes, and working closely with internal team members to support client engagement.

This role is ideal for someone who enjoys a consistent daily rhythm and finds energy in speaking with people.

Who This Role Is Ideal For

This role is ideal for someone who enjoys creating positive experiences and building relationships.

Strong candidates often come from roles such as:

• Flight attendants
• Hotel front desk or concierge
• Restaurant servers
• Customer service or client care roles
• Receptionists
• Retail professionals
• Call centre customer support

You may be a great fit if you:

• Enjoy talking on the phone throughout the day
• Have a warm, outgoing personality
• Communicate clearly and confidently
• Make people feel comfortable quickly
• Are organized and dependable
• Enjoy being part of a professional team

Real estate experience is not required. We provide full training.

What We Offer

• Full-time, stable position
• Competitive base salary plus performance bonuses
• Professional training and onboarding
• Supportive, collaborative team environment
• Opportunity for long-term growth

We are proud to be the #1 eXp Realty team in Canada, and exceptional client experience is the foundation of our success.

How to Apply

If you enjoy connecting with people and creating positive client experiences, we would love to hear from you.

Apply today.