Proxy Team Agent - Kelowna, BC

Job Description

Renewal by Andersen of British Columbia (“RbA”) is the exclusive start-to-finish retail window and door replacement division of Andersen Corporation -- the most recognized window brand in North America. Our British Columbia location is known for aggressive growth, excellent employee support, and a world class customer experience.

The Proxy Team Lead is a frontline leadership role responsible for driving performance, accountability, and execution within the Proxy (door-to-door canvassing) team. This position leads a team of Proxy Agents in the field, ensures consistent application of the Renewal by Andersen / Dunn Group methodology, and delivers qualified, demoed appointments that align with sales capacity and quality standards.

Job Title: Proxy Team Lead

Region: British Columbia

Department: Marketing

Reports To: Regional Proxy Manager

Pay: $80,000 - 85,000/Year + Uncapped Bonus Potential

The Proxy Team Lead balances hands‑on field leadership with coaching, performance management, and administrative accountability to ensure the team consistently meets or exceeds expectations.

KEY RESPONSIBILITIES

Field Leadership & Execution

• Lead daily field execution, including ride‑alongs, territory coverage, and deployment of Proxy Agents
• Model best‑in‑class canvassing behaviors, talk tracks, and objection handling
• Ensure team adherence to approved scripts, compliance standards, and brand expectations
• Act as the point person for real‑time issue resolution in the field

Coaching, Training & Performance Management

• Coach Proxy Agents through regular feedback, role play, and performance reviews
• Support onboarding and training of new hires in partnership with Marketing and HR
• Identify performance gaps and implement corrective coaching plans
• Recommend recognition, advancement, or disciplinary action as appropriate

Performance Tracking & Reporting

• Track individual and team performance metrics including activity, appointments set, demo rate, and quality
• Ensure accurate, timely lead entry and attribution
• Provide regular performance updates and insights to leadership
• Use data to drive improvements in territory strategy and team productivity

Team Culture & Accountability

• Build a positive, performance‑driven team culture grounded in accountability and professionalism
• Set clear expectations around attendance, activity, and results
• Reinforce company values and standards in daily interactions

Cross‑Functional Collaboration

• Partner with Sales leadership and the Inside Sales Center to align lead flow and follow‑up
• Collaborate with Marketing Operations on systems, tools, and reporting
• Support regional go‑to‑market initiatives and pilot programs as needed

QUALIFICATIONS

• 2+ years of experience in canvassing, field marketing, or direct‑to‑consumer sales
• Prior leadership, coaching, or team lead experience preferred
• Strong communication, coaching, and conflict‑resolution skills
• Ability to lead by example in a field‑based, performance‑driven environment
• Comfortable working evenings and weekends
• Ability to travel within assigned territories

PREFERRED QUALIFICATIONS

• Experience in home services or appointment‑setting organizations
• Familiarity with CRM, canvassing, or lead‑management tools
• Demonstrated success in driving team performance metrics

WHAT SUCCESS LOOKS LIKE

• Consistent delivery of qualified, demoed appointments
• Improved demo rates and appointment quality across the team
• Strong retention, engagement, and performance of Proxy Agents
• High standards of professionalism and brand representation
• Clear, data‑driven communication with leadership

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

This position is primarily field‑based and requires extensive outdoor work in varying weather conditions. Proxy Agents should expect to work evenings and weekends to align with homeowner availability.

The role involves prolonged walking and standing, frequent door‑to‑door engagement, and the ability to carry light materials such as brochures or tablets.

DIRECT REPORTS

• Proxy Agents

By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”). Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.