Ops Support Rep Shipment Resolution

Job Description

It’s not a package. It’s a promise®

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.

The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: Monday to Friday: 4:00pm 7:30pm (22.5 hours/week)

Starting Pay Rate: $21.56/hour

Location: 1550 Creditstone Rd, Concord, ON

Location: Vaughan, ON, CA, L4K 5N1

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues


• Scan, sort, and reorganize undelivered freight and process freight damages


• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)


• Inspect damaged packages


• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs


• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience

• 3 months experience in customer service


• 3 months experience in a warehouse role

Skills

• Operations Management


• Operations Planning


• Operations Procedures


• Shipping and Receiving Operations

Physical Efforts

• Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds


• Physical Efforts-Standing


• Physical Efforts-Sitting


• Physical Efforts-Walking


• Physical Efforts-Visual strain


• Physical Efforts-Sorting


• Physical Efforts-Wrist Movements

Mental Efforts

• Mental Efforts-Concentration on precision work


• Mental Efforts-Problem solving


• Mental Efforts-Attention to Details Required

Posting Details

Location: 491 - Vaughan

Working Conditions: Retail Center Environment; Warehouse Environment

Posting Number: 68641

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

Job Segment: Shipping and Receiving, Customer Service Representative, Operations, Customer Service