Manager, Centralized Dispatch

Job Description

The Dispatch Manager is a manager level position and is responsible for managing the day-to-day operations of the centralized dispatch. This position ensures success by establishing and maintaining performance and productivity metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational problems with the sales, customer service, and operations functions in order to maintain a high level of customer satisfaction.

Location: This role is considered a remote position. The successful candidate must live in Canada in either the province of Alberta or Ontario and be within 1 hr of a WM office.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned as required.

• Manages the day-to-day operations of centralized dispatch.


• Assists in meeting districts residential, commercial, and roll efficiency goals.


• Communicates roll off capacity to districts.


• Ensures district rosters are reported to central dispatch daily.

Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site.

• Delivers verbal and written disciplinary action to employees when necessary.


• Conducts performance reviews for employees using the PDS process and other appropriate performance management tools.


• Recruits, selects, hires and ensures training of dispatch employees.


• Performs other duties as assigned.

Supervisory Responsibilities

This job has two supervisory level direct reports.

Qualifications

Required Qualifications:

• Bachelor's Degree (accredited), or in lieu of degree


• High School Diploma or GED (accredited) and 4 years of relevant work experience.


• 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry


• 2 years of supervisory or management experience (in addition to education requirement).

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Compensation

The expected base pay range for this remote position in Ontario or Alberta is $90,000 - $103,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for bonus. This position is for an existing vacancy.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

About the Team

WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions. WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.

Job Info

• Job Identification 2343206


• Job Category Operations Management - Area


• Posting Date 02/27/2026, 06:46 PM


• Job Schedule Full time


• Locations 4210 KING STREET EAST, KITCHENER, ON, N2P 2G5, CA (Remote)