Lead Major Incident Management for Efficient Resolutions
Info-Ways
Brampton
Job Description
Step into the role of Incident Manager focused on driving resolutions for Major Incidents. Utilize your expertise in escalation and communication to ensure swift issue resolution and maintain service quality.As an Incident Manager, you will oversee all major incidents, ensuring they are swiftly addressed. Your role includes managing escalations, tracking incidents, and maintaining clear communication with stakeholders. Participate in operational and improvement meetings while upholding service levels that support essential business functions.
Key Responsibilities:
• Drive resolution of all Major Incidents
• Record and track incidents using management tools
• Provide timely Major Incident communications
• Conduct daily incident summary reporting
• Participate in weekly operational reviews
Requirements:
• Strong background in incident management
• Proficiency with trouble ticketing tools
• Effective communication skills for user updates
• Ability to implement proactive monitoring
• Experience in service level compliance
Enhance incident processes and communication in this critical role focused on achieving timely resolutions for business-critical incidents.
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How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with Info-Ways in Brampton.
Is this a remote position?▼
This appears to be an on-site role in Brampton.
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