L2/L3 Service Technician

Job Description

Founded in 2014, Triniti Technology is a locally owned and operated technology company. Partnering with the largest technology brands in the world to offer a wide variety of products and services in multiple verticals. Currently the largest technology company in the market with over 20 full time members, and still growing! Recognized as one of the largest independent technology retailers in Canada.

We’re currently looking for technicians to join our team that shares our passion for “Making Technology Better” and can thrive in our culture and team.

Job Schedule: Primarily Monday to Friday, may be required on weekends for emergency calls and/or deployments

Job Posting:

Job Level – Entry / Mid / Senior / Executive

Job Schedule: Primarily Monday - Friday in 8 hour shifts between the time of 8-6

Weekend might be required for offsite/remote work subject to change.

Reporting to Manager, Technology Service

Job Description

Members of the technology service department will have the opportunity to perform various technology service in the office, onsite, and travel throughout the Yukon and Northern BC. Service technicians will work in store, and onsite to perform technology services for consumers, businesses, government, and large companies.

Job Responsibilities

• Creating, maintaining, and closing service tickets
• Providing remote technology support via telephone and/or web chat.
• Completing various hardware and software repairs/assembly on mobile, computers, laptops, servers, and other electronic items.
• Travelling to various locations to complete deployments, installations, swaps, and other required services.
• Ability to effectively guide and train users in the use of technology hardware and software.
• Completing vendor/brand training as per training calendar and schedule.

Qualifications

A+ certification and/or relevant experience working in a service and/or support role in the past for mobile, Windows, Mac OS, and server environments for a minimum of a year in a professional capacity.

Candidates that do not hold certifications but possess the required relevant experience will be required to obtain A+ certification within 6 months of employment. The company will cover travel and exam related expenses to obtain accreditation.

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Candidates will be required to have worked in a full time service and/or support environment for 1-2 years and possess experience in some areas listed below with certifications.

• Comp TIA A+
• Comp TIA Network+
• Office 365 Deployment and Maintenance
• Web Development and Hosting Telephony Deployment and Maintenance
• Mobile Assembly and Repairs

Job Requirements

• Successfully pass RCMP criminal background review.
• Holds Class 5 Driver’s License with no suspensions/or outstanding fines.
• Ability to lift 50lbs

Triniti Advantage+

Medical and dental benefits available.

Company Matched RRSP Program

Employee discount on all merchandise and services.

Discounts on hotels and car rentals

Technicians will be eligible company's quarterly bonus (potentially $1000-1500 quarterly).

Competitive compensation is dependent on candidate’s year's of relevant history and/or certifications specific to this role.

Company Hiring Strategy

We welcome all candidates who believe they are a good fit to apply. However, historically the average employee is with our organization for 2-3 years. Therefore, we try our best to qualify and prioritize candidates that would be a good fit to our culture and family, and then evaluate job competencies.

Please note that only candidates selected for our interview process will be contacted. Thanks in advance for your interest. Applicants must be authorized to work in Canada at the time of application to be considered for the position.