Field Service Supervisor (Rentals)

Job Description

Job Description

Job Description

What You’ll Do – The Role (Responsibilities)

• Report directly to the Operations Manager.
• Provide mentorship, coaching and direction to a team of generator rental technicians in order to provide exceptional customer service.
• Complete regular on-site safety audits to ensure that a Safety-First Culture is continuously maintained.
• Provide technical and procedural coaching and mentoring.
• Act as an escalation resource for any and all technical field issues that may arise during the execution phase of our work.
• Provide direction and support to technicians holding them accountable for quality, productivity and customer service.
• In collaboration with the dispatch team, provide feedback to help ensure that technician time is optimized while ensuring the right technician with the right skills for the job is dispatched.
• Administer and maintain the Core Competencies of your team to ensure our workforce is Best-in-Class in terms of technical ability and safety standards.
• Commit time daily while ensuring accuracy.
• Perform technician one-on-ones, performance management and employee development.
• Provide direct feedback to the OP’s Manager on technician performance.
• Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.
• Ensure that all employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.
• Project manage and act as senior technical resource on complex startups and repairs.

What You Need (Requirements)

• 5+ years of service technician experience in generator industry required.
• Excellent working knowledge of Microsoft Office and computers.
• Valid G Driver’s License in good standing and personal vehicle insurance.
• Strong HR management, interpersonal and customer service skills.
• Display team building and coaching skills and have the ability to coordinate activities and improve task efficiency.
• Excellent communication, both verbal and written.
• An ability to demonstrate problem solving, negotiation, decision making and judgment skills.
• Excellent organizational skills with strong multi-tasking capabilities.
• Travel and overtime as required. Be available to participate in the after-hours on call rotation as required.
• In the case of power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions

• Daily travel within the GTA and surrounding areas will be required.
• Manual dexterity is required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 40lbs. may be required

We Offer

• Comprehensive medical, dental, and vision benefits.
• Employer RRSP matching program.
• Health & wellness spending accounts and Employee Assistance Program.
• Paid time off and statutory holidays.
• Tuition reimbursement and professional development opportunities.
• Company vehicle for select roles and on-site parking.