Job Description
A global leader in energy management and automation is actively seeking a detail-oriented Field Services Coordinator to join their team. This is a hybrid role, and will require 2-3 days onsite at their Milton, ON location. It is a 6-month contract with potential for extension.
Come be part of this international company where the culture is positive and there is opportunity to learn new skills and work on diverse projects. The ideal candidate will be responsible for scheduling the execution of Field Services operations at customer sites. This role ensures that all parts, tools, instructions and order details are made available to the Field Services execution workforce and that the closest, qualified FSR (Field Service Representative) is scheduled for the job to meet customer requirements and workforce optimization.
Required Skills & Experience
- Strong Organization Skills
- Ability to work efficiently within Data
- Coordination experience to help assist with Field Service Techs and their whereabouts
- Great people skills/ communication as you will work with the Techs and also our lead PM for this team very closely.
What You Will Be Doing
Responsibilities:
- Check/enrich Work Orders to be scheduled in bridge Field Services(bFS) or in other company systems
- Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute
- Work Orders are created automatically or by Order Management or Technical Support (CCC)
- Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.