Director, Specialized & Business Lending Product

Job Description

Reporting to the Vice President & Head of Specialized Lending, Manulife Bank, the Director, Specialized & Business Lending Product is responsible for the Bank’s Specialized & Business Lending product strategy, development, and lifecycle management. The suite of products and services within this portfolio is uniquely positioned to help our independent advisor partners execute financial plans that improve their high net worth and business owner clients’ financial health by amplifying their insurance and investment strategies, providing high-touch banking services, and, meeting the borrowing needs of their client base. It is also a significant growth opportunity for Manulife Bank. The portfolio is designed to meet the borrowing needs of high net worth and business owner clients and is composed of insurance-based lending (Immediate Financing Arrangements, Cash Surrender Value (CSV) lines of credit and similar), investment loans and lines of credit, advisor & firm financing, as well as commercial and multi-unit residential mortgages.

The Director, Specialized & Business Lending Product bridges strategy and execution. They are responsible for influencing the Specialized & Business Lending product & service experience direction, shaping its structure, and ensuring every effort across the Specialized Business Lending advisor and customer experience contributes to delivering value for our advisor partners, high net worth & Business owner customers, and the Bank. In fulfilling this role, the incumbent will demonstrate a high level of collaboration by partnering with stakeholders across the Bank organization, including sales, underwriting, risk, marketing, delivery, technology, operations, finance and others, to identify opportunities, prioritize features, and deliver high-quality products, services and advisor/client experiences.

Position Responsibilities

Product Strategy (25%)

• Develop, monitor, and refine long term product strategies for key product portfolios that will distinguish Manulife’s product offerings in the marketplace


• Analyze the market to identify opportunities and recommend sound product strategies to support the launch of key products, features and services


• Conduct advisor & customer research and analysis including competitive positioning


• Build the strategic product roadmap aligned to overarching advisor, client, and business goals


• Build and maintain a library of business cases, identifying & prioritizing next best options to deliver on the strategic product roadmap

Product Portfolio Management (40%)

• Maintain a relevant and concise product shelf that has a positive impact on sales, account balances, profitability and advisor and customer strategies


• In close collaboration with Finance and the data and analytics teams, measure, analyze, monitor, and report on specialized lending business performance; propose action to capitalize on strengths and address weaknesses in performance


• Working within approved pricing frameworks, establish the pricing strategy for Specialized Lending


• In conjunction with account management and the risk management teams measure, monitor and mitigate significant risks within the specialized lending portfolio


• Manage the product lifecycle from concept to launch, including planning, execution, and testing


• Recommend which product features to amend, or new products to develop and launch next


• Collaborate across the bank, working with technology, delivery, marketing, sales, risk, operations, and others to develop and execute plans to ensure successful product delivery, launch, and benefit realization


• Ensure that all products meet high standards of quality and align with the Bank’s product roadmap and strategy


• Develop and execute effective communication that keeps all stakeholders informed about product progress and provides a platform to ensure their requirements and needs are identified and addressed

Business Transformation (20%)

• Coordinate the Specialized lending team’s contribution to the Bank’s business transformation initiative, in conjunction with key Bank stakeholders, including technical teams and product owners, to define & prioritize features; deliver high-quality advisor, client, and employee experiences


• Collaborate closely with stakeholders to gather requirements, create user personas, define use cases, and convert insights into exceptional products and advisor/client experiences, and strong sales enablement capabilities; all within an agile development framework


• Support day-to-day project execution, ensuring features and functionality are delivered on time, aligned to strategy, and meet advisor, client, and employee needs


• Provide regular updates to leadership and stakeholders on project progress, key initiatives, risks, dependencies, and milestones

Leadership & Building a High-Performing Team (15%)

• Inspire, coach, guide and actively engage employees; motivate and encourage staff


• Manage performance, providing formal and informal feedback and coaching. Establish accountabilities and performance standards


• Build talent capability and engage employees through focused career discussions, as well as promoting a culture of continuous professional development


• Role model critical behaviors that enhance the employee, advisor, and customer experience


• Demonstrate inclusive behaviors and provide opportunities to collaborate across teams

Required Qualifications

• 10+ years of relevant banking and lending experience with a particular focus on the high-net-worth and business owner client segment


• Bachelor’s degree in business, finance, or related field


• Excellent written and oral communication skills


• Experience with strategic planning and business casing, roadmap design, execution, and cross-functional collaboration, with P&L accountability.


• Motivated, driven, initiative-taker. Ability to delegate effectively and influence across the Bank. Proven ability to overcome challenges and influence senior management.


• Demonstrated experience in a dynamic environment with shifting priorities, while managing project delivery, costs, and financial performance


• Sound knowledge of regulatory requirements, including OSFI guidelines and the Bank Act.

Preferred Qualifications

• Direct Commercial and/or Private Banking experience is an asset

When you join our team

• We’ll empower you to learn and grow the career you want.


• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.


• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en。

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$118,300.00 CAD - $168,300.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.