Manager, DCL Program Delivery & Communications

Job Description

The Manager, DCL Program Delivery & Communicationsdrives executive level communication, strategic storytelling, program coordination, and stakeholder engagement for the Digital Customer Leader (DCL) program. It shapes compelling narratives for senior audiences and ensures consistent, aligned communication across the organization. The role also manages governance forums, facilitates alignment across global segments, and supports change enablement activities that drive awareness and adoption.

Position Responsibilities

Communications & Storytelling

• Support the development ofstrategic narratives for Leadership.


• Convert complex program insights into clear, persuasive stories that influence decisionmaking.


• Craft communication materials that drive awareness, alignment, and engagement across global segments.

Program & Stakeholder Management

• Coordinate globalexecutivemeetings: manage agendas,coordinate the preparation ofstrategic materials, and ensure leaders are aligned on priorities, risks, and progress.


• Support weekly segmentled alignment sessions to address blockers,maintainmomentum, and elevate issues where needed.


• Partner with global and segment teams to gather perspectives, input, and context to informprogrammaterials.


• Ensure seamless management and timelines for key deliverables across the program including reporting packages, ELT pre-readcontentand meeting timing

Program Execution & Support

• Support the execution of the DCL strategy through strategic planning, governance preparation, andmaintainingcross functionalalignment.


• Help improve communication processes, content templates, and collaboration workflows to increase efficiency.


• Strong analytical capability with the ability to interpret KPIs and metrics, translate insights into business value, and articulate implications for decision‑making.

Change Enablement & Adoption

• Partner with change enablement to support adoption campaigns, communications strategies, and stakeholder engagement efforts.


• Drive awareness of key milestones, achievements, and success stories across the DCL program.

Required Qualifications

• Exceptional communication, writing, and storytelling skills with experience shaping content for executives or board-level audiences.


• Degree in Business, Communications, or other relevant post-secondary education preferred


• 2+ years Program delivery or Portfolio oversight experience – preferably in the financial services, wealth management or insurance industry


• Background in communications, program management, change enablement, or digital transformation.


• Proven ability to influence and engage stakeholders in a global, matrixed environment.


• Strong organization and ability to manage multiple concurrent priorities and tight deadlines.


• Proficiency in Microsoft Office suite


• Experience working on large scale digital transformation programs will be a big plus – preferably with a dynamic global team


• High emotional intelligence, relationship-building skills, and a bias toward action.


• Executive ready presence

When you join our team

• We’ll empower you to learn and grow the career you want.


• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.


• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 hr@manulife.comまでご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD

Employees also have the opportunity to participate in incentive programs and employ incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.