Director of Operations

Job Description

About Blachford Lodge by Arctic Kingdom
Blachford Lodge by Arctic Kingdom is a premier remote wilderness lodge in the Northwest Territories, offering immersive, year-round northern experiences in one of Canada's most extraordinary landscapes.
Accessible only by air, the lodge operates in a dynamic and environmentally sensitive setting that requires disciplined infrastructure management, operational excellence, and a strong commitment to safety and regulatory compliance.
As part of the Arctic Kingdom portfolio, Blachford Lodge combines authentic northern hospitality with operational precision. We are building the systems and leadership capacity to support sustainable long-term growth in remote northern environments.

Position Summary
The Director of Operations, NWT provides senior operational leadership for Blachford Lodge, ensuring infrastructure reliability, operational stability, regulatory compliance, and effective site management.
This role oversees lodge operations, property and systems management, logistics coordination, and operational planning to support safe, compliant, and efficient operations in a remote northern setting.
As a member of the senior leadership team, the Director works collaboratively with HR, Finance, Guest Services, and Sales to ensure aligned and sustainable operations.

Key Responsibilities
Operational Leadership
Provide direct leadership to the Lodge Manager and Systems Lead
Establish clear reporting structures and accountability
Support seasonal planning and operational readiness
Maintain regular on-site leadership presence
Infrastructure & Property Oversight
Ensure reliability of utilities, fuel systems, and infrastructure
Implement preventative maintenance programs
Oversee contractor coordination
Identify and escalate infrastructure risks
Regulatory & Compliance
Ensure compliance with Occupational Health and Safety standards
Maintain adherence to land, water, and environmental permits
Maintain documentation and reporting systems
Coordinate compliance frameworks with HR and Finance
Budget & Financial Alignment
Develop and manage operational budgets
Monitor expenditures and cost controls
Provide operational input into capital planning
Exercise delegated budget authority
Logistics & Systems Development
Oversee logistics and supply coordination
Ensure operational readiness for peak guest programming
Develop SOPs and operational dashboards
Support continuous improvement initiatives

Qualifications
Experience
7–10 years of operational leadership experience
Experience in remote, northern, hospitality, tourism, or infrastructure environments
Experience overseeing facilities, logistics, or property management
Demonstrated budget management experience
Skills
Strong operational leadership and sound decision-making
Systems-oriented, structured thinker
Ability to balance strategy with hands-on leadership
Effective cross-functional collaboration
Strong risk assessment and problem-solving skills

Working Conditions
This role requires regular travel to a fly-in lodge in a remote northern environment and comfort operating in extreme weather conditions with aviation-based logistics.
The successful candidate must demonstrate resilience, professionalism, and steady leadership in dynamic operational settings.

We welcome candidates who are excited by northern operations, remote leadership, and building systems that support long-term success.