Contact Centre Associate
Kawartha Financial Services
Peterborough
Job Description
Contact Centre Associate (Temporary, Full-time)Location: Remote Position; The successful candidate must reside within 3 hours of our Regional Office in Peterborough, ON.
Duration: Approximately 6 months
Hours: 40 hours per week, Monday to Saturday
Rate of Pay: $ $1,179.90 per week (plus applicable benefits)
Compensation
Compensation for this position is determined by skills, experience, and education. It is aligned with the locations market data, as well as internal equity. Candidates whose qualifications more closely align with the job requirements may be placed higher within the compensation range. Our Talent Partner will share additional details about our compensation and total rewards during the recruitment process.
As a Certified Living Wage employer, we offer a guaranteed living wage along with a comprehensive benefit package which includes,
Generous vacation time
Comprehensive medical and dental benefits
Pension Plan
Focus on employee well-being
Dedication to your learning and development
Celebrating your achievements through our employee recognition program
Supportive work environment
Position Description
As a Contact Centre Associate, you will:
Contribute to the success of the Credit Union by providing member service excellence;
Assist members and non-members with inquiries, requests and/or problems ensuring each inquiry or problem receives 100% resolution;
Assist members with routine to complex transactions through a variety of electronic and digital channels and;
Recommend products and services that align with a member's needs and that will enhance their financial well-being.
Qualifications
High School Diploma or GED Equivalent; post-secondary education with emphasis in business would be an asset
One year in a Branch Ambassador role, or equivalent experience
Prior loan and investment administration experience would be an asset
Excellent customer service, problem solving, and organization skills
At Kawartha Financial Services diversity and inclusion are reflected in our core values and highlighted in our care for others. We take pride in providing a workplace that appreciates difference and encourages respect. We are committed to providing a culture that is accessible and inclusive for both our members and employees. If you require accommodation during the recruitment and selection process, please let a member of our Human Resources team know.
If you are interested in pursuing a career in the financial services industry with a dedicated, enthusiastic team of professionals in a growing organization that supports an inclusive barrier-free recruitment and selection process apply now
How to Apply
Ready to start your career as a Contact Centre Associate at Kawartha Financial Services?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Kawartha Financial Services in Peterborough.
Is this a remote position?▼
This appears to be an on-site role in Peterborough.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
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