Client Service Representative 1
Custom Health
Kelowna
Job Description
The Client Service Representative 1 will be responsible for providing exceptional support to Custom Health's clients in both English and French or Spanish. The ideal candidate will have a strong customer service background, fluency in both languages, a keen desire to learn Custom Health products, and the ability to effectively communicate technical aspects of the software to both technical and non-technical individuals.
Job Responsibilities
Provide basic inbound/outbound support and address product functionality issues via emails and phone calls in English and Spanish or French as required.
Deliver exceptional customer support by actively listening, understanding customer issues, and providing effective problem-solving solutions.
Investigate and respond to basic questions, utilizing in-depth knowledge of applications and system requirements.
Ensure proper documentation of new cases in the case management system and maintain accurate and timely notations for activities related to existing cases.
Escalate technical and higher-level issues to the appropriate level of support when necessary.
Collaborate with various teams to ensure client needs are met efficiently and effectively.
Troubleshoot hardware and software issues across a diverse patient demographic.
Become an expert user of Custom Health's software and stay up to date with all new feature releases.
Suggest alternate approaches to existing software and hardware when standardized approaches cannot be applied.
Perform other duties as assigned.
Requirements
A post-secondary degree, diploma, or an acceptable combination of education and relevant experience is required.
Strong evidence of time management skills, including the ability to prioritize multiple customer issues on tight deadlines.
Ability to quickly analyze problems and determine the best course of action using available resources.
Fluent in both English and Spanish or French, with excellent verbal and written communication skills in both languages is a nice to have.
Ability to explain technical concepts and theories effectively to non-technical audiences.
Genuine commitment to delivering best-in-class customer and technical support.
Salary Description
$20-$23 CAD
How to Apply
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Frequently Asked Questions
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This role is with Custom Health in Kelowna.
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This appears to be an on-site role in Kelowna.
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