Client Care Specialist - Village Gate Animal Hospital

Job Description

Welcome, we''re thrilled you are considering joining the highly skilled team at Village Gate Animal Hospital
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Located in a vibrant and bustling corner of Toronto, our clinic is surrounded by cozy cafu00e9s, great lunch spots, and convenient transit, making it a favourite among local families and their four-legged companions. The energy of the neighbourhood matches our own: warm, welcoming, and community-focused. Our team may be small in number, but we are strong in passion, collaboration, and dedication, delivering exceptional care with a healthy dose of humour and heart.
About the Role
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.
Why Join VetCare?
A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.
Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether youu2019re seeking full-time or a part-time schedule, weu2019ll work with you to find the right fit.
Professional Growth: Access to a continuing education platform, to develop your veterinary skills.
What The Role Can Offer
Competitive Base Salary
Medical & Dental Insurance
Comprehensive benefits include: medical, dental & life insurance
Flexible Schedule
Vacation & Paid Time Off
Pay Rate: $17.43 - $24.00
The VetCare Community Benefits u00a0
A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.u00a0
A community wide social platformu00a0
Recognition programsu00a0
Access to our veterinary learning platform
About VetCare
VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.
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