Client Care Coordinator

Job Description

Overview

We are seeking a dedicated and detail-oriented Customer Care Coordinator to join our healthcare team. This role is vital in ensuring exceptional patient service, managing appointment scheduling, and maintaining accurate medical records. The ideal candidate will have experience in medical office operations and possess strong communication skills to support both patients and healthcare providers effectively. This position offers an excellent opportunity for individuals interested in healthcare administration and patient relations within a professional environment.

Duties

• Manage patient inquiries via phone, email, and in-person interactions with professionalism and empathy
• Schedule appointments and coordinate patient visits efficiently, ensuring optimal utilization of provider schedules
• Maintain accurate electronic medical records (EMRs) in compliance with privacy regulations
• Verify insurance information and assist patients with billing or payment questions
• Collaborate with medical staff to facilitate patient flow and address any scheduling conflicts or concerns
• Follow up with patients regarding appointment reminders, test results, or post-visit instructions
• Assist in administrative tasks such as data entry, filing, and document management to support clinic operations
• Assist with clinic cleanliness following health and safety protocols

Qualifications

• Prior experience in a medical office setting is preferred, especially within dental or healthcare practices
• Knowledge of medical terminology is highly desirable
• Experience working with electronic medical records (EMRs) systems is essential
• Strong organizational skills with attention to detail in record keeping and scheduling
• Excellent communication skills, both verbal and written
• Office experience demonstrating proficiency with standard office software (Microsoft Office Suite or similar)
• Ability to handle sensitive information discreetly and maintain confidentiality
• A proactive attitude with the ability to multitask effectively in a fast-paced environment

This role is ideal for candidates passionate about providing outstanding patient care while supporting the operational needs of a busy healthcare practice.

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $16.00-$20.00 per hour

Expected hours: 20 – 35 per week

Work Location: In person