Bilingual Customer Service Representative - Remote
Canon Canada
Dieppe
Job Description
Employer Industry: Customer Service
Why consider this job opportunity
- Comprehensive health coverage plan that includes medical, dental, and vision
- Life insurance, disability, and wellness programs
- Vacation, paid personal time, and sick days
- Matching RRSP contribution and profit‑sharing program
- Tuition assistance program for professional continuing education
- 100% remote work opportunity with flexible scheduling
What to Expect (Job Responsibilities)
- Respond to inbound calls and emails related to client inquiries, issues, and concerns in a courteous and timely manner
- Ensure issues are thoroughly investigated and determine appropriate action for resolution
- Maintain accurate records and documentation of changes to account information through the CCTS database
- Escalate any unresolved customer concerns to the Manager
- Assist on special projects as assigned by the Manager and perform other duties as required
What is Required (Qualifications)
- Customer service or call center experience
- Bilingual in French and English
- Exceptional customer service skills with a strong “customer first” attitude
- Good organizational skills and strong time‑management techniques
- Ability to work well under pressure in a fast‑paced environment
How to Stand Out (Preferred Qualifications)
- Display high ethics, character, and commitment to business policies and decisions
- Initiative in handling problems and ability to be a team player who supports changes
Equal Opportunity Statement
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with Canon Canada in Dieppe.
Is this a remote position?▼
This appears to be an on-site role in Dieppe.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
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