Assistant Sales Manager

Job Description

About Us

Maljohn is a well-established plastics fabrication company with over 45 years in business. We strive to improve our reputation for quality products, on-time delivery, and impeccable customer service.

Job Summary

The Assistant Sales Manager supports the Sales Manager in executing revenue strategy, managing inside sales operations, and ensuring disciplined quoting, pricing, and customer communication processes.

This role acts as the operational lead for inside sales execution, ensuring responsiveness, accuracy, and ISO 9001:2015-compliant contract review processes, while stepping in for the Sales Manager when delegated.

Key Responsibilities

• Confirm customer requirements are clearly defined prior to quote issuance.
• Ensure quotes reflect accurate specifications, materials, lead times, and revision levels.
• Verify that approved pricing templates are used.
• Ensure customer communications are documented and traceable.
• Support audit preparation by maintaining controlled quote records.

Territory Manager Coordination

• Support Territory Managers with technical quoting and pricing input.
• Ensure inside sales and field sales information is aligned.
• Assist with preparation of customer proposals and presentations.
• Track follow-ups and pipeline status updates.

Financial & Margin Control

• Ensure quotes meet minimum margin thresholds.
• Flag pricing exceptions or discount requests for approval.
• Track quote-to-order conversion rates.
• Support margin analysis in collaboration with Sales Manager and Finance.

Cross-Department Coordination

• Coordinate with Operations to validate capacity and lead times.
• Support customer service resolution of order-related issues.
• Participate in weekly sales meetings and monthly KPI reviews.
• Assist Sales Manager in preparing performance reports for CEO review.

KPIs & Performance Metrics

The Assistant Sales Manager is accountable for inside sales operational KPIs:

Quoting & Responsiveness

• Standard Quote Turnaround: ≤ 24–48 hours
• Order Entry Accuracy: ≥ 99%
• Quote Revision Errors: ≤ target threshold
• CRM Compliance: 100% documentation

Conversion & Growth Support

• Quote-to-Order Conversion Rate: ≥ target %
• Follow-Up Completion: 100% within defined timeframe
• Pipeline Visibility Accuracy: ≥ 95%

Margin & Pricing Discipline

• Margin Compliance: 100% within authority limits
• Discount Escalations: Documented and approved
• No unauthorized pricing deviations.

Qualifications

Education & Experience

• Diploma or degree in Business, Sales, or related field preferred.
• 3–5 years of inside sales experience in manufacturing or industrial B2B.
• Experience reviewing technical drawings and manufacturing specs preferred.
• Familiarity with ISO 9001:2015 contract review processes an asset.

Skills & Competencies

• Strong organizational and analytical skills.
• Ability to balance speed and accuracy.
• Effective communication and team leadership capability.
• Proficiency in CRM systems and Microsoft Excel.
• Experience using Sage 50 Quantum Accounting.
• Commercial awareness of pricing and margin drivers.

Benefits

• Extended health & dental, life insurance, and critical illness
• Paid vacation and statutory holidays
• Profit-sharing/RRSP Program eligibility
• Travel reimbursement (as applicable)

Working Conditions

• Office-based in Hamilton facility.
• Frequent coordination with sales, production, and customer service.
• Occasional participation in customer meetings.

Job Type: Full-time

Pay: $75,000.00-$80,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off

Ability to commute/relocate:

• Hamilton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (required)

Experience:

• Microsoft Office: 2 years (preferred)
• ISO 9001: 1 year (preferred)
• Inside sales: 3 years (required)

Work Location: In person