Account Executive

Job Description

Best Access Doors is a growing and fully-remote e-commerce company. We are a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for the last 15 Years. Through the use of innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites, and our products are listed in all the top marketplaces supported by warehouses across the USA and Canada.

We pride ourselves on being a cohesive company that understands the value that each of our team members lends. Thus, we believe that investing in our employees will promote innovation that creates opportunities for personal development and growth.

About You

The ideal fit is highly motivated to grow, a life-long learner and passionate about developing meaningful relationships. We strive to give our customers the best experience consistently by providing education, creative solutions and building lasting relationships.

You have a strong track record of driving results and closing sales

You're highly organized and goal-oriented

You have a growth mindset and view challenges as learning opportunities, not failures

You love getting to know new people and helping them provide better experiences for their members

You value strong teamwork and collaboration

Responsibilities

Working through the full sales cycle with each customer

Handle customer communications, either written or verbally, to include sales transactions, general product information, order modifications, pricing, availability, shipping information, return requests and issue resolutions.

You will be required to answer incoming calls and chats in a professional, friendly, and positive manner to assist with general questions, place orders, and update order statuses.

Update/enter new customer information into the contact database (CRM) and assign tasks

Creating and following up with sales quotes

Making outbound calls to maintain customer relationships and follow new leads

Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications

Being able to prioritize duties as needed to meet deadlines

Be willing to consistently sharpen product knowledge skills of what we offer

Facilitates and prioritizes rush requests from the customer and internal staff

Update shipment tracking information through online stores and marketplaces

Verify order accuracy for new and existing transactions

Spot growth opportunities in our industry and provide feedback to management

Frequent tasks require teamwork but can work independently without supervision

Other office duties and special projects as required

Requirements

2+ years of sales experience, preferably within an eCommerce environment

A strong understanding of the sales cycle, start to finish

Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience

Comfortable using web-based programs

Excellent attention to detail, highly organized

Technology proficient (emphasis on MS Outlook and Excel)

Employs strong multitasking and time management skills and possess the ability to meet tight deadlines

A positive can-do attitude with an entrepreneurial flare

Strong ability to work under pressure and resolve customer issues and questions quickly

Strong interpersonal and relationship-building skills

Excellent oral and written communication skills

Benefits

$60,000.00 per year (Base+Commission)  



100% Remote

High earning potential

Flexible work environment

At Best Access Doors, we believe that great ideas come from diverse perspectives. We're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to thrive — no matter who you are or where you come from.

We celebrate diversity in all its forms — thought, experience, background, and perspective — because we know it makes us stronger as a team and as a company.

As an equal opportunity employer, we're dedicated to providing accessibility and support throughout our hiring process. If you need any accommodation during recruitment, please let us know. We'll work with you to ensure you have what you need to succeed.

At Best Access Doors, we prioritize a fair and efficient hiring experience. To assist our team, we utilize Zoho Recruit's Zia AI to help evaluate candidate alignment with job requirements. While Zia is used as a supportive tool, all final hiring decisions are made exclusively by our recruitment professionals. If you have any questions regarding our evaluation process, please feel free to ask during the application process.