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    Various Locations and Virtual / Endroits variés et virtuels

    Appointment Type

    Perm/Temp: Acting, Lateral Move, Term, Permanent, Promotion

    Closing Date

    June 26, 2022 11:59 PM Eastern Time

    Pool to be created


    Salary range

    $62,858 to $70,749


    Ontario, Canada


    Various linguistic profiles

    Requisition number


    For a description of key terms used on CRA job notices, go to Definitions for job seekers.

    About the job

    Come work for the Canada Revenue Agency (CRA), one of the Top 100 Employers in Canada!

    CRA is currently looking for talented and energetic individuals to bring your dedication, enthusiasm and commitment to fill a variety of meaningful and challenging positions in various program areas across Ontario. Although the job duties of each of our unique positions will vary from program to program, the CRA offers:

    • Flexible working hours
    • Virtual work, physical office work or a combination of both (depends on the position)
    • Meaningful, engaging and valuable work
    • Work/life balance
    • Pension, health and benefit plans
    • Wellness programs
    • Vacation and sick leaves
    • Possibility of career advancement
    • Diversified workforce

    CRA prioritizes diversity and inclusion and is firmly committed to providing a diverse workforce that reflects the population we serve.  CRA’s National Employment Equity (EE) Staffing Strategy strives to eliminate EE gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments/staffing actions over six months made through this process.

    This process may be used to staff various SP-05 positions within the following programs, including, but not limited to:

    Compliance Programs Branch (CPB):

    The mandate of the CPB programs is to ensure compliance with the reporting requirements of the Acts administered by the Agency. CPB activities include:

    • Supporting compliance through outreach, service and education for those who need extra help and through measures to reduce the red tape burden and make compliance easier.
    • Collaborating with tax professionals,  provincial and territorial governments, internal and external partners and stakeholders to clarify rules and ensure efficient administration.
    • Developing business intelligence, gathering data and risk scoring to select the optimal files.
    • Conducting audits and delivering an expanding range of non-audit treatments including industry campaigns, support visits, and criminal investigations to correct non-compliance.
    • Delivering broader coverage to international and large taxpayers, offshore non-compliance, the underground economy sectors and aggressive tax planning schemes.
    • Collaborating with the Department of Finance (legislation and policy development) and international partners in response to the Organization for Economic Co-operation and Development (OECD), G20 and G8 tax and fiscal priorities.

    Positions that may be staffed using this staffing process: Excise Tax Auditor/Examiner (SP0695) and Income Tax Auditor (SP0705).

    Collections and Verification Branch (CVB):

    The mandate of the CVB programs is to promote and enforce compliance with Canada’s tax laws for filing, withholding, registering, and debt obligations. CVB activities include:

    • Facilitating compliance through taxpayer education.
    • Performing statistical analysis, data mining and research to identify compliance risks  and deploy innovative strategies to more effectively and efficiently address compliance.
    • Validating information contained in returns and reassessment requests through the review of income amounts, deductions, and credits to ensure correct reporting.
    • Examining the books and records of employers and GST/HST registrants to ensure the correct amounts are calculated and remitted.
    • Using risk-based approaches to identify non-filers and deployment of appropriate compliance treatments to effectively and efficiently support and enforce filing compliance.
    • Collecting outstanding debts through the application of progressive and targeted enforcement action.

    Positions that may be staffed using this staffing process: Collections Officer (SP0396), Trust Accounts Examination Officer (SP0397), Non-Filer Field Officer (SP0386), Non-Filer Technical Advisor (SP0653), Delinquent Filer Technical Advisor (SP0414), Administrative Officer (SP0189), Regional Quality Assurance Officer (SP0723), Regional Screener (SP0728), and Budget Support Officer (SP0195).

    Appeals Branch:

    The mandate of the Appeals Branch is to provide a fair and impartial process to resolve disputes, and requests for relief arising from decisions made under the legislation and programs administered, and services provided by the CRA. Appeals responsibilities include:

    • Reviewing taxpayers’ objections to assessments relating to Income Tax, GST/HST, Benefits and Credits, and Charities, and confirms or reverses the assessments.
    • Making decisions on the insurability and pensionability of employees’ income relating to the Canada Pension Plan (CPP) & Employment Insurance (EI).
    • Providing relief to taxpayers by reviewing requests to cancel or waive interest and/or penalties.
    • Resolving service complaints.
    • In cases where litigation becomes necessary, we will collaborate with the Department of Justice in the conduct of court cases.

    Position that may be staffed using this staffing process: Appeals Officer (SP0455).

    Legislative Policies and Regulatory Affairs (LPRA) Division – CPP/EI Rulings Program:

    The CPP/EI Rulings Program is the ultimate authority in the administration of legislation regarding the Canada Pension Plan (CPP) and the Employment Insurance Act (EIA).  We are accountable for facilitating and encouraging compliance in the determination of employment status by providing reliable and timely ruling decisions regarding the nature of a working relationship between a worker and payer.  CPP/EI activities include:

    • Conducting interviews and reviewing information from payers and workers to determine the employment status of a worker
    • Determine whether employment is insurable and/or pensionable
    • Determining the amount of pensionable and/or insurable earnings
    • Providing taxpayers with reliable CPP and EI rulings, including a variety of certificates

    Position that may be staffed using this staffing process: CPP/EI Rulings Officer (SP0377).

    To request the complete work description for any of the positions indicated above, you may contact the email listed at the bottom of this notice.

    The pools established from this staffing process may be used to staff similar positions.

    Language Requirements:

    This process may be used to staff positions in the following languages:

    • English Essential
    • Bilingual Imperative – CBC/CBC
      • In the public service, positions require knowledge of English, French or both English and French. When both official languages are required, the position is designated “bilingual”. Please see the Definition of Language Requirement.
      • Try Now! Get an idea of your second language levels through our online self-assessment.

    Please note the following:

    When you apply to this staffing process, you are applying for immediate and future vacancies across various program areas. As positions become available, candidates who meet the qualifications may be contacted for further assessment.

    Due to the COVID-19 pandemic, public health recommendations and restrictions are in place across Canada and may change as circumstances evolve. You may be required to temporarily work remotely (e.g. from home). Further information will be provided if you are selected for the position.

    If you require accommodation at any time during this process, we encourage you to contact the staffing board at the bottom of the poster. Your request will be treated confidentially.

    To apply

    Who can apply?

    Persons living in Canada and Canadian citizens living abroad.

    Preference for appointment will be given to veterans, Canadian citizens and permanent residents.

    Please note that this process will be used to staff positions in Ontario Region only. If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process. 

    Qualified members and former members of the Canadian Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

    Depending on operational requirements, some positions allow virtual reporting while others require physical presence to the office to which you are appointed.  

    We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change. 

    We may give preference to the first 500 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

    Essential staffing requirements

    To be eligible, you must meet the following requirements.


    For positions within the Collections and Verifications Branch, and Legislative Policies and Regulatory Affairs, you must have:

    •  Successful completion of a high school diploma

    For positions within the Appeals and Compliance Programs Branch, you must have:

    • Chartered Professional Accountant (CPA) Intermediate Financial Reporting 2, or
    • FA3, or
    • Intermediate Financial Accounting 2, or
    • Intermediate Accounting 2.

     Important information for the education requirement:

    • If you have foreign education credentials, you must have your education confirmed by a recognized credential assessment service. Additionally, foreign accounting courses must be evaluated by the Chartered Professional Accountants for Canadian equivalency.
    • A degree, applied degree or diploma from a recognized post-secondary institution (e.g. college, CEGEP, university) with a conferred date, may also serve as proof of education for the high school education requirement.
    • For positions that require accounting education, in addition to providing your proof of high school graduation, you must also submit a transcript demonstrating that you have successfully completed one or more of the courses listed above.
    • If you have obtained a CPA designation, you can submit proof as an alternative to a transcript.
    • If you fail to provide your proof of education, your application may not be given further consideration.
    • We will not accept editable documents or documents sent to our mailbox.
    • Additional information regarding the education requirement is available once you click “Apply online”.

    You must upload your education credentials in the Education section of your Candidate Profile to demonstrate that you meet the essential education requirements at the time of application.


    No experience required to apply.



    The essential staffing requirements indicated below will be validated/assessed during the process and may be used to identify candidates for positions.

    • Performance validation
    • For Bilingual positions only: Second Language Evaluation
    • For positions within the Collections and Verifications Branch only: Accounting Level 1 – Multiple choice test (AC-MCT-1): Pass Mark 16/32 or Educational Equivalent:
    • For all positions: Taxpayer Contact I (KFEL-01): Korn Ferry Unsupervised Internet Test (UIT) – pass mark: 60%
      • Evaluates two dimensions: cognitive abilities and behavioural competencies.
      • Further details regarding the UIT will be communicated in the “Invitation to assessment staffing letter”, and the Korn Ferry invitation to candidates.

    Additional asset staffing requirements may also be assessed during the staffing process and may be used to identify candidates for positions. You will be notified in advance of any asset requirements to be evaluated.

    All interactions throughout this staffing process, including email communications, may be reviewed by the staffing board to ensure candidates act in accordance with the CRA’s Core Values. Candidates who contravene one or more of the CRA’s Core Values throughout the course of this staffing process may not be considered further.

    In the case of applicants previously terminated or rejected on probation from positions within the CRA, please note that additional verifications will be conducted. Based on the reasons for termination or rejection, an applicant may not be considered further in the staffing process/considered for appointment, as they may be deemed to not meet one or more of the staffing criteria.

    Please note that candidates who apply to multiple programs will be assessed only once on common elements within this process.

    We may limit the number of candidates to be considered further in this staffing process by using a top-down approach to select candidates with the best results achieved on assessment(s) conducted within the process.

    You are expected to make yourself available for assessment when scheduled. Assessments will only be rescheduled for exceptional circumstances. The hiring manager will make these decisions on a case-by-case basis.

    Conditions of employment

    Depending on the position to be staffed, you may have to satisfy other conditions of employment which may include (but are not limited to):

    • Willingness to work overtime
    • Willingness to travel
    • Valid Driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license
    • Willingness to take and successfully complete training

    Want to know more?

    We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

    The CRA is committed to building a skilled, diverse workforce reflective of Canadian society. To find out more, consult Employment equity, diversity and inclusion at the CRA. We encourage you to complete the Employment Equity (EE) Staffing questionnaire as part of your application if you wish to be considered for staffing actions using the EE staffing requirement in this process. Your questionnaire response will be retained on file for the duration of the staffing process. If you do not complete the questionnaire, you will not be considered for any staffing actions using the EE staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

    CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

    On October 6, 2021, the Government of Canada announced details of its plans to require vaccination across the federal public service. As a separate and large federal employer, the Canada Revenue Agency (CRA) supports and will follow this new policy direction.  

    As of November 8, 2021, all employees of the CRA, including new hires, are required to be fully vaccinated against COVID-19 unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act and attest to their vaccination status. 

    The requirement to be fully vaccinated applies to all employees and new hires, whether they are teleworking, working remotely or working on-site. This condition of employment applies to indeterminate (permanent), determinate (term), and student hiring. Should you reach the point in the staffing process where it is necessary to verify conditions of employment, there will be a requirement to complete an attestation of vaccination status.

    Candidate Contact Information

    Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. Please ensure that your contact email preference is up to date at all times in your Candidate Profile. Candidates are solely responsible for ensuring that they read any messages related to this staffing process and meet any deadlines specified throughout the duration of this staffing process. Failure to do so could prevent us from contacting you and may result in your application not being given further consideration at that stage of this staffing process. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates, including your spam folder.

    You must notify the staffing board of any lengthy planned leave or change in contact information during this staffing process.


    We will create separate English Essential and Bilingual Imperative pools of eligible candidates from this staffing process as follows:

    1. Compliance Programs and Appeals positions pool
    2. Collections and Verification, and Legislative Policies and Regulatory Affairs positions pool

    Positions may be staffed at the following locations within Ontario:

    • 1 Front Street West, Toronto*
    • 5001 Yonge Street, North York
    • 5800 Hurontario Street, Mississauga
    • 130 South Syndicate Avenue, Thunder Bay
    • 200 Town Centre Court, Scarborough
    • 55 Town Centre Court, Scarborough
    • 55 Athol Street East, Oshawa
    • 166 Frederick Street, Kitchener
    • 451 Talbot Street, London
    • 441 University Avenue West, Windsor
    • 55 Bay Street North, Hamilton
    • 32 Church Street, St. Catharines
    • 11 Station Street, Belleville
    • 1161 Crawford Drive, Peterborough
    • 1475 John Counter Boulevard, Kingston
    • 1050 Notre Dame Avenue, Sudbury
    • 81 Mulcaster Street, Barrie
    • 2204 Walkley Road, Ottawa
    • 333 Laurier Avenue, Ottawa
    • 875 Heron Road, Ottawa

    *Please note that as a result of this staffing process, position(s) may be staffed at 1 Front Street West, Toronto, ON, M5J 2X6. However, effective Fall of 2023 the work location associated with these positions will change to the following new address: 25 St. Clair Avenue East, Toronto, ON, M4T 1M2. Thus, employees who occupy a position and/or are physically located at 1 Front Street West will be expected to move to the new work location.


    Name : SP-05 Staffing Process 58007950 / Processus de dotation SP-05 58007950 (CRA/ARC)

    Email address :

    Please quote requisition number 58007950 on all correspondenc


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