Xactly System Support Analyst

Full Time

Apex Group


The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world  

Xactly System Support Analyst  

Role purpose  

Part of a team of Sales Technology specialists, the role is fundamental to supporting and advancing the usage of our Sales Compensation solution.  

The role will involve configuration and support of Xactly Incent and Connect.  

Role Responsibilities:  

  • Develop and support Xactly Incent and Connect
  • Design, develop and test reports & dashboards
  • Trace unexpected results back to their source and diagnose underlying issues. If unable to resolve directly, own coordination and resolution with appropriate resources
  • Coordinate with the Xactly Data Warehouse and ETL teams to implement commission data changes, and output data for consumption by other business teams
  • Document system configuration and payment administrative processes
  • Provide guidance to the business, building domain knowledge, gathering requirements, providing solutions and impact analysis
  • Serve as subject matter expert on current and upcoming Workday reporting capabilities
  • Remain current with Xactly products and modules through regular engagement with and training through Xactly resources
  • Be mindful of changes to the business that may impact the current solution – new products and business lines, acquisitions, reorganizations, system changes, etc.
  • Work with SOX auditors in providing necessary changes and documentation
  • Perform ad-hoc reporting and analysis to provide business insight
  • Serve as an escalation resource for Tier 2 & 3 issues
  • Provide input and knowledge sharing with Technology teams
  • Drive technology, business and Xactly adoption best practices
  • Participate in scheduled and ad-hoc training in order to improve policy and process acumen
  • Perform other duties as assigned

Skills Required:  

  • Provent experience supporting Sales compensations (commissions, bonuses…)
  • Advanced SQL and ETL skills
  • Experience with Salesforce
  • 3 years’ experience with Xactly Incent and Connect (preferred)
  • Experience with the implementation process of Xactly Incent and Connect
  • Strong verbal and written communication skills to interact with users, cross-functional colleagues and IT
  • Ability to accurately collect information in order to understand and assess the needs and situation
  • Strong attention to detail
  • Familiarity with GDPR and data security
  • Familiarity with reporting/data mining methodologies
  • Ability to prioritise workload and provide timely follow-up and resolution
  • Ability to work effectively in a fast-paced environment and handle multiple projects
  • Strong problem solving, troubleshooting and analytical skills
  • Strong verbal and written communication skills to interact with team members


  • Bachelor’s Degree or equivalent experience
  • Xactly Admin qualified (preferred)
  • ITIL qualification is a plus

What you will get in return:  

  • A genuinely unique opportunity to be part of an expanding large global business
  • Working with a strong and dynamic team
  • Training and development opportunities
  • Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly

Additional information:  

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.   

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.  

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/  



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