Travel Assistant

Full Time
  • Full Time
  • Toronto

Lilly Staffing and recruitment

Job description

Travel Assistant

Job Overview

A Travel Assistant working for a travel agency is crucial in ensuring clients’ enjoyable travel experiences. Some of the key responsibilities and duties of a Travel Assistant may include:
Assisting clients in planning their travel itineraries. This includes flight and hotel reservations, transportation, and activities.
Providing recommendations on travel destinations and attractions.
Handling clients’ travel-related inquiries and concerns, such as flight cancellations or rescheduling.

Duties and responsibilities

Assisting clients in planning and booking travel arrangements, such as flights and activities.
Providing expert advice on travel destinations, local customs, and attractions.
Managing clients’ travel-related inquiries and concerns, including itinerary changes, cancellations, and refunds.
Coordinating with travel service providers, such as airlines, hotels, and tour operators.
Ensuring clients’ travel documents, such as passports and visas, are up-to-date.
Managing clients’ travel expenses and ensuring that they stay within budget constraints.
Providing exceptional customer service to clients, addressing their needs and concerns professionally.

Job Requirements

Prior experience in the travel industry, such as a travel agent, tour guide, or hospitality professional, is often preferred.
Strong communication skills to interact with clients and travel service providers.
Excellent organizational skills in handling travel arrangements.
Attention to detail to ensure that travel arrangements are accurate and compliant.
Knowledge of travel industry trends, news, and regulations to provide up-to-date information.
Skill requirements
Communication skills: The ability to communicate with clients and travel service providers.
Customer service skills: Providing excellent customer service and meeting clients’ needs and expectations.
Organizational skills: Managing travel arrangements and keeping accurate records.
Attention to detail: The ability to pay close attention to details and ensure accurate travel arrangements.


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