Team Member

Job Description

Job Description

Job Description

JOB DESCRIPTION

A Tim Hortons job summary includes customer service, food and beverage preparation, cleaning, and handling transactions. Team members maintain a clean and efficient environment, take orders, prepare menu items, handle cash, and ensure all products meet quality and safety standards. Key skills include being a team player, having strong communication and time management, and the ability to work in a fast-paced setting. 

Core responsibilities

• Customer service: Greet customers, take orders, and provide a positive experience. 
• Order and transaction processing: Accurately use the cash register or POS system to process customer orders and handle cash and credit card payments. 
• Food and beverage preparation: Make drinks and prepare food items like sandwiches, baked goods, and other menu products. 
• Cleaning and maintenance: Maintain cleanliness and organization of the dining area, workstations, and kitchen equipment. 
• Stocking: Restock shelves and refrigerators with necessary supplies. 

Key skills and requirements

• Teamwork: Ability to work well with others in a fast-paced environment.
• Customer service skills: A positive attitude and the ability to interact with customers professionally.
• Communication: Effectively communicate with team members and customers.
• Reliability: Be consistent, punctual, and reliable.
• Physical demands: Ability to lift up to 25 pounds. 

Additional duties

• Follow all company policies, procedures, and food safety guidelines.
• Handle customer complaints professionally.
• Continuously learn about new products and promotions. 

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.