Job Description
Systems Analyst I
Posting Id 3288
Department Corporate and Financial Services
Division Information Technology
Section Application Services
Job Grade Contract Admin Grade 05
Rate of Pay $ $56.97 Hourly
Job Type Temporary Full Time - Contract
Contract Length/End Date 1 Year
Replacement/New Position New Vacancy
Posting Type Internal and External
Posting Date 02/19/2026
Application Deadline 03/05/2026
*Position Summary*
Reporting to the Supervisor, Application Services, the Systems Analyst is responsible for the sustainment of a portfolio of business applications including monitoring system performance, managing application configurations, and ensuring system availability, reliability, and security compliance. This role will also require hands-on experience related to system design, development, and implementation of vendor/cloud hosted and on-premises solutions. The Systems Analyst will also work closely with vendors and internal stakeholders to evaluate solution changes/updates.
*Key Duties and Responsibilities*
- Provide technical support throughout a project lifecycle from planning to implementation, and operational handover.
- Gather, document, and validate functional and technical requirements.
- Collaborate with internal and external stakeholders to configure, deploy, and integrate business applications.
- Provide input into solution design such as system scalability, performance, integrations, and security to ensure it adheres to City and Technology standards.
- Create and maintain system documentation, workflows, and procedures.
- Provide Tier 2 application support, coordinating issue resolution with internal technical teams, and engaging third party maintenance and support vendors with escalation and follow-up through to resolution.
*Education and Experience*
- Diploma or Degree in Information Technology, Computer Science, or a related discipline
- Industry-leading developer certifications and/or ITIL certification would be considered an asset.
- 3 to 5 years of progressive work experience with system support, application configuration/development, and solution implementation
Required Skills/Knowledge
- Strong understanding of system integrations, web-based and client/server enterprise-level software, including a solid foundation in cloud and on-premises architectures
- Knowledge of cloud hosting platforms and infrastructure environments
- Familiarity with data analysis and reporting tools
- Experience developing, testing, and maintaining RESTful and SOAP APIs and web service integrations using modern programming frameworks, ensuring data integrity, security, and scalability across enterprise systems.
- Excellent time management and organizational skills
- Ability to deal with multiple competing priorities while consistently meeting deadlines.
- Strong analytical, problem-solving, and communication skills
- Shows commitment to personal growth, development, and leadership opportunities.
- Must possess a valid Ontario Class "G" Driver's License and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire.
- On-call/standby evenings and weekends are required - must be available to work evenings, flex shifts, extended hours and statutory holidays when required.
*Leadership Competencies*
- Demonstrates personal leadership
- Builds people and culture
- Cultivates open communication
- Shapes the future
- Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ' View Jobs for Current Employees ' link on the City's Careers Page .
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.