System Analyst

Full Time
  • Full Time
  • Toronto


We are seeking a highly motivated and self-driven System Analyst who possesses a blend of technical expertise, business analysis acumen and interpersonal skills. This individual will play a crucial role in supporting on-site manufacturing IT systems including the manufacturing execution system, data historian system, interfaces for integrated lab equipment, and related physical hardware/workstations. Beyond technical expertise, this role requires a robust set of people-oriented and relationship management skills. These are essential for seamless collaboration across different departments encompassing diverse skillsets and expertise, such as Digital, Operations, Automation, and Quality.

Expectations for candidate:

  • Computer Science or Engineering degree
  • 3+ years of experience in IT or automation environment
  • Natural curiosity and passion for technology
  • Experience with computer systems validation in pharmaceutical industry
  • Good understanding of IT Software Development Life Cycle (SLDC) and Project Management Methodologies
  • Ability to quickly learn manufacturing processes
  • Strong organizational and time-management skills
  • Excellent problem-solving and decision-making abilities
  • Effective communication skills (technical writing, verbal and presentation)
  • Self-driven with a passion for taking ownership for their work
  • Proven track record of successful independent work and self-sufficiency
  • Experience with manufacturing execution systems, data historian systems, automation and control systems is advantageous

Key Responsibilities:

  • Taking ownership of manufacturing IT system issues from inception to resolution, collaborating closely with users and support teams to troubleshoot and resolve.
  • Escalating and coordinating with local infrastructure team, global support teams and vendor if required to provide timely support and resolution to various system issues.
  • Drafting and maintaining documentation in alignment with GxP and Sanofi processes as required by deviations / change controls, including but not limited to architecture specifications, installation procedures, and detailed specification documents.
  • Providing in-person support of physical shop floor hardware/workstations (e.g. printers, scanners, WiFi bridges, ThinClient devices, peripherals).
  • Participating in on-call support for addressing system emergencies outside of regular business hours.
  • Driving system and process improvements to improve user experience and/or reduce required support and troubleshooting effort.

Organization/Business Function Background:

  • This role will report to the Digital Shop Floor Tools Lead and will be supporting all on-site manufacturing IT systems.


  • The job site is in Toronto, ON, Canada. Consistent on-site presence is mandatory for this role to facilitate troubleshooting and relationship management. This role may occasionally require after-hours support availability to address system emergencies as the manufacturing facilities operate on a 24/7 basis. Overtime hours must be agreed with management. Due to the nature of the job (production floor support) up to date vaccination and WHMIS certification is required.


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