System Administrator

Experience and Skill Set Requirements

Core Skills and Experience – 80 points

5-9 years of experience in:

· Tier 1 business help desk and service/incident management support experience

· Co-ordinating communication, collection and storage of active reports for analysis

· Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily

· Creating ad-hoc reports and running routine reports in production and non-production environments – directly and through other partners

· Preparing technical documentation for product end users

· Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner

· Support for complex problems or issues and escalating as appropriate or following escalation process

· Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms

· Experience with middleware and gateways.