$6 - $8 Posted:
Job Description
Toronto, Ontario M5V 3L9 Posted February 21st, 2026
Looking for more job opportunities? Click here
Job Type: Full Time
Job Category: IT
Job Description
Support Delivery Lead / Technical Lead
Toronto, ON - Onsite
Total Experience: 6-8 years
Required Skill Set:
- Incident Management Own L2L3 production support for Salesforce (Sales Cloud, Service Cloud, Experience Cloud, etc.)
- Act as primary escalation point for critical production incidents (P1P2)
- Lead incident triage, resolution, and communication with stakeholders
- Ensure SLA adherence and timely issue resolution
- Coordinate on-call support and support rotations
- Root Cause Analysis Problem Management Perform root cause analysis (RCA) for recurring or major incidents
- Drive permanent fixes and preventive actions
- Maintain problem records and track remediation progress
- Identify systemic issues and recommend platform improvements
- Release Change Management Support production deployments and release validation
- Review change requests for production readiness
- Coordinate with Dev, QA, and DevOps teams during releases
- Ensure rollback plans and post-deployment verification
- Salesforce Platform Management Monitor platform health, integrations, and data integrity Troubleshoot issues related too Apex, Flows, Validation Ruleso Integrations (RESTSOAP APIs, middleware)
- Security, profiles, permission sets
- Ensure compliance with Salesforce best practices
- Stakeholder Team Leadership Act as bridge between business, IT, and Salesforce teams
- Provide clear status updates during incidents and outages
- Mentor and guide support analysts and junior admins
- Drive continuous improvement in support processes
- Documentation Governance Maintain runbooks, SOPs, and knowledge articles
- Improve monitoring, alerting, and automation
- Support audits, compliance, and governance standard
Required Skills
TECHNICAL PROJECT MANAGER