Supervisor, Member Services

Job Description

Beem Credit Union: Banking for every journey

Beem is redefining what it means to be a credit union. With 80 years of cooperative history and a bold vision for the future, we've united to create a financial partner that offers both digital ease and people-first service.

Our mission is clear: financial wellness for all. We help British Columbians achieve their goals through personalized advice, innovative technology, and genuine human connection.

As one of BC's largest credit unions, we serve over 200,000 members across 66 branches with $18 billion in assets under administration.

If you're passionate about making a difference and want to join a team that values collaboration, innovation, and purpose, join us on the journey.

Learn more:

What this role is all about:

We are looking for a Supervisor, Member Services to join our Lake Country Branch. The Supervisor, Member Services supports Beem's vision of sales and service excellence by developing and facilitating a professional team that is efficient and effective in serving member needs and achieving branch goals and objectives.

Use your strong communication, leadership, and initiative to support the Branch Manager in creating a high‑performing, positive team environment. You will coach, train, and mentor Member Service Advisors and Tellers to achieve strong results, while developing and executing monthly business plans aligned with corporate strategy. With the ability to work well under pressure and a keen attention to detail, you will ensure all staff consistently deliver high service standards.

What you'll do:

• Active involvement in working with other channels (e.g. online, Member Service Centre, etc.) in support of servicing members
• Oversee branch security as it relates to safety, premises and fire alarms; perform as the branch contact with Security, Fire Departments and RCMP
• Ensure adherence to corporate policies and procedures
• Adhere to Branch Compliance and Audit Responsibilities
• Administer cash holdings within the control of the branch - GLs, cash limits, cash orders, insurance limits, custody requirements, etc.
• Administer the Terms & Conditions of employment as they apply to employees in the branch including but not limited to progressive discipline
• You will be responsible for the completion and/or delegation of the day-to-day administrative duties in the branch
• Provide bi-weekly coaching to your team by following the coaching model
• Assist the Branch Manager to manage controllable expenses and branch budget
• Actively participate in problem solving to assist in making decisions, implement solutions and adopt changes

What you'll bring:

• 4-6 years of job-related experience in a financial sales and services environment
• High School diploma/Grade 12, or an equivalent combination of education and experience
• Supervisory experience
• Comprehensive understanding of credit products and procedures
• Knowledgeable in a full range of investment and lending products

Your Total Rewards

At Beem, we believe great work deserves great rewards. That's why we've built a Total Rewards package that's more than competitive—it's designed to help you shine. From your pay to your peace of mind, we've got your back.

Compensation

Annual salary range: $77,400 to $82,000

Your pay reflects the skills, experience, and unique strengths you bring. We review salaries every year.

Performance and recognition

Your success is Beem's success. We reward great performance through recognition and, where applicable, performance bonuses tied to shared goals.

Health and wellness

We're invested in your well-being

• Extended health coverage, including mental health support
• Dental care that keeps you smiling
• Disability coverage for peace of mind

Time away: Rest isn't extra—it's essential

• Take the time you need to relax, explore, or just catch up on life, with vacation and personal days.

Retirement and financial well-being

Your future self will thank you.

• Generous RRSP contributions
• In-house financial advice to help you plan ahead
• Flexible options to add your own contributions

Beem member perks

Little extras that make a big difference.

• Free banking accounts
• Special mortgage and lending rates
• Preferred financial perks

The bottom line

Your Total Rewards aren't just a package—they're a reflection of our values. We build together by celebrating success, own it by investing in your growth, and keep things welcoming by making sure you feel supported at work, at home, and wherever your journey takes you.

At Beem we are BOLD and Always Welcoming and our values are at the forefront of everything we do

• Build Together: You are a team player who thrives on collaboration, sparks ideas, and fosters inclusivity.
• Own It: You are ready to take charge, drive change, and deliver outstanding results.
• Lead with Agility: You are a dynamic, adaptable thinker who thrives on challenge and innovation.
• Driven by Curiosity: You are eager to explore, learn, and shape the future.

Ready to join?

Visit us at to learn more about what it's like to work for Beem Credit Union We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

We at Beem Credit Union are committed to ensuring inclusive employment practices and an accessible business environment for our employees. We do not discriminate based on any protected attribute covered by the Human Rights Code and encourage all qualified candidates to apply. We are committed to a fair and equitable hiring process for all candidates. All applications are reviewed by a member of our team.

Beem Credit Union serves communities across many traditional Territories and Treaty areas in British Columbia. We are grateful to live and work on this land and are committed to reconciliation, decolonization, and building strong, connected relationships.