Supervisor, Customs

Job Description

DSV – Global Transport and Logistics

DSV encourages inclusivity and is committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Milton, Yukon Court

Job Posting Title: Supervisor, Customs

Time Type: Full Time

Compensation: Salary starting at $74,174 per year, plus eligible benefits, in accordance with experience and internal equity

Submission Notice: This posting is for an existing vacancy and is not intended to create a talent pipeline.

Summary

Oversee and lead day-to-day brokerage operations and supervise staff. Responsibilities include supervising the Customs Department in all operational disciplines involving the entry and clearance of imported goods, ensuring operational excellence, high productivity, and customer satisfaction. Implement business objectives and programs for the Customs Department, actively maintain and grow existing and new business, and stay informed and implement all new Canadian Customs procedural and policy changes.

Key Duties And Responsibilities

• Responsible for hands‑on supervisory duties of the Customs Department.


• Manage workload to ensure timely customs clearances.


• Ensure efficient and timely execution of all facets of the customs brokerage operation and services provided by the department.


• Coordinate activities with staff to ensure goods and shipments are classified, rated, and billed properly and cleared promptly, providing outstanding client service.


• Provide proper training and education for department staff and facilitate cross‑training.


• Evaluate staff performance on a regular basis and annually through the performance appraisal process.


• Work with sales regarding customer retention, development, and account management to maintain and develop relationships with current customers and bring new customers into the department.


• Evaluate branch performance on a regular monthly basis using measurement standards and tools provided by Area Compliance and take corrective action as needed.


• Manage and control Temporary Import Bonds (TIBs).


• Maintain continuous improvement processes to increase efficiencies and improve performance to customers, and work with customers to improve processes through automation.


• Hold regular (at least once per month) meetings with department staff and organize in‑house training sessions as needed.


• Perform other duties as assigned.

Quality, Health & Safety

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location.


• Perform assigned tasks to support DSV’s objectives and targets regarding quality, health, safety and environment and follow all requirements set out in the DSV Quality Health Safety Environment policy.


• Staff are required to ensure that their day‑to‑day activities embrace sustainability, health and safety, thereby reducing environmental impact, supporting the communities we work in and minimizing workplace incidents.

Qualifications

Education and Experience

• Post‑secondary education or related field or equivalent qualification.


• Certified Customs Specialist (CCS), or working towards obtaining certification.


• 3–5 years of customs brokerage experience.

Skills And Competencies

• Good command of both verbal and written English.


• Ability to create collaborative engagements and active listening.


• Service‑oriented and able to resolve customer grievances.


• Strong interpersonal skills, building professional relationships internally and externally.


• Strong problem‑solving and analytical skills.


• Ability to multi‑task, plan, prioritize and manage time effectively to meet goals.


• Team builder and team‑player.


• Excellent organizational and time‑management skills.


• Effective communication in a diverse multicultural environment.


• Expertise in CBSA requirements for processing customs entries.


• Effective people management through KPI setting and measurement.


• Recognition of legal and regulatory trends and compliance environment.


• Recognition of industry and market trends and developments.


• Holistic perspective, realizing independencies and their impact when planning and decision‑making.


• Proven track record in building a high‑performing workforce (experience in recruitment, selection, training, development, coaching, conflict management, performance management).


• Act as a role model for DSV values and adhere to the Code of Conduct.

Language And Computer Skills

• English is the principal language for this position; additional languages may be required in other locations.


• Ability to communicate effectively in a diverse multicultural environment.


• Proficiency with Microsoft Office suite.

Physical Demands

• Prolonged periods of sitting, standing, and working at a desk and on a computer.


• Occasional travel may be required.


• Regular working hours apply; at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Job Authenticity Notice

DSV does not use AI to screen candidates during the recruitment process. FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.