STAR System Representative (Temp)

Job Description

Overview

Interested applicants are required to complete the following online application to the attention of: The Recruitment Team. This temporary position is effective April 20, 2026 and ending on or about November 26, 2027.

The York Region District School Board (YRDSB) supports a flexible working culture and currently provides the opportunity for employees to work from home in addition to working in the office for some positions. The YRDSB implemented Working From Home Guidelines to facilitate this work option. Please note, this does not apply for school based positions.

Line of Responsibility

Line of Responsibility: Responsible to Supervisor, STAR Team

Major Responsibilities

• To answer queries from schools and staff to ensure accuracy and efficient operation of the STAR system.
• To sign up new hire replacement staff, update records and enter related data on the human resources information system (HRIS) and STAR.
• To maintain replacement staff records and support related processes.
• To ensure that replacement staff documentation has been collected and maintained and followed up on when required.
• To monitor incoming absences and system call out to ensure that positions are filled according to established protocols. This may involve making a decision to cancel jobs and may manually dispatch. System problems must be reported immediately to the system vendor.
• To review all open job entries in the STAR system daily, to ensure compliance and accuracy by school staff.
• To process year end terminations for non-compliant staff, retirements, and resignations.
• To update permanent teacher classifications in STAR system.
• To liaise with third-party software provider to troubleshoot STAR issues identified by users.
• To maintain preferred location lists for all replacement staff and update STAR system
• To input and maintain tracking sheet of all external Long Term Occasional (LTO) contracts.
• To enter overtime hours in STAR system for approved office staff.
• To track and provide confirmation of Connect 2 Learn (C2L) training modules for replacement staff.
• To produce statistical reports and supporting documentation as required.
• To manually dispatch Emergency Educational Assistant floats for schools and provide reports.
• To manually dispatch casual clerical staff when required.
• To record and track leave of absence requests for replacement staff; verify required documentation; update supervisor decisions on STAR system and tracking sheets; and maintain accurate status upon return from leave.
• To perform other duties as assigned.

Education, Experience, And Qualifications

• A secondary school graduation diploma with two years of post-secondary college is required.
• Minimum one year in a client services environment or related experience is required.

Leadership

• Supervision or people management is not an expectation of this role.
• Responsible for sharing knowledge and information to employees in regard to the STAR Operating System.
• Communicates with Contact Occasional Teacher's and Designated Early Childhood Educator's to maintain their annual association memberships
• Effective verbal and written communication, interpersonal and computer skills are required.

Accountability and Decision Making

• Accountable for providing Board standard customer support.
• Engages with third-party software providers regarding reported technical issues on the STAR operating system.
• Resolves employees' technical issues with the STAR system.

Working Conditions

• Typical corporate office environment.
• Requires use of technology and computer equipment for prolonged periods.

Application Process

To register and apply for a job posting, you must complete all steps. Visit our site and either log into your account or create an account if you do not have one. Your submission may include items such as resume, professional supervisory references, etc.

Note: You will receive a pop-up notification, followed by a confirmation email once the application has been successfully submitted. Applications submitted to job postings are listed on the "Jobs Applied To" page in your ATE profile for your records.

Equity, Diversity and Inclusion

The York Region District School Board (YRDSB) believes in giving each and every applicant an equal opportunity to succeed on their own merit and strives to hire staff that reflect and support the diverse perspectives, experiences and needs of students and communities. We are committed to equity, diversity and inclusion in our living, learning and work environments. We encourage applications from members of groups with historical and/or current barriers to sovereignty and equity, including but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• African, Black and Black Caribbean peoples;
• South Asian, East Asian, Southeast Asian, Middle East/West Asian, Latino/Hispanic;
• persons with visible and/or invisible disabilities;
• persons who identify as women;
• persons with marginalized sexual orientations, gender identities, and gender expressions.

Accessibility and Accommodation

We recognize the duty to accommodate and foster a culture of inclusion. We will make any appropriate accommodation based on protected grounds in the Human Rights Code to support candidate participation in the hiring process. If an accommodation is required, requests can be made in advance of any stage of the recruitment process. All information related to required accommodations will be addressed confidentially by the Recruitment and Retention Team. If this position is a school based LTO/Contract Teaching position, please email the Principal directly to request accommodation at the school in collaboration with Human Resource Services, Disability Management Team.

Notes for Employees and CUPE 1734 Members

Important notes for YRDSB employees: If you have a current accommodation in place through Disability Management, please inform your Disability Management Case Manager to ensure accommodation needs can be met in the new role. If invited to participate in the hiring process and you are unable to perform essential requirements, please notify the Recruitment Team by email to review next steps (reference the job title).

CUPE 1734 members: Those twelve-month employees filling vacancies as a result of applying to a job posting remain twelve months in their position; ten-month employees remain until the end of the school year. This may be waived with permission from the Superintendent responsible for Human Resource Services. Applicants will be considered based on the CUPE 1734 collective agreement and job description.

Police Check: Anyone seeking employment or volunteering must provide a satisfactory police record check. A Police Vulnerable Sector Check (PVSC) must be completed within six months prior to the start date. We will accept PVSCs naming other boards or employers and obtained within the last six months.

Application Screening

Online applications are collected centrally at the Education Centre - Aurora and are monitored by Human Resource Services. All applications will be screened based on required education, experience and qualifications as noted in the posting and description. Only qualified candidates will be contacted. The personnel file of all internal applicants will be reviewed as part of the selection process.