SERVICE REPRESENTATIVE - St. Thomas

Job Description

SERVICE REPRESENTATIVE - ECR

Job Summary: The Service Representative processes financial transactions and cross-sells to affect the sales of bank products and services to achieve performance objectives in accordance with applicable programs, policies, and regulations.

Essential Responsibilities

• Performs account services by receiving deposits, loan and utility payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; cash advances; etc in accordance with established policies, regulations and service standards.


• Makes referrals for bank products and services within the framework and following the guidelines of the organization’s sales and service culture to achieve individual and unit sales and referral goals.


• Prepares cash and performs verification and reconciliation to satisfy cash requirements of the automated transaction machines (ATMs); performs end of day activities, including accurate and timely capturing of daily work (scanning) to verify and balance daily tallies and final register values.


• Performs a variety of administrative duties such as the completion and submission of FINCEN 104 documentation, daily verifications and maintenance and organization of department files and documentation.


• Participates in audits, investigations, reviews, request for information (RFI), and special projects as assigned.

Other Responsibilities

• Complies with all relative laws and regulations, including but not limited to the Bank Secrecy Act, OFAC, Truth in Savings, Truth in Lending and Community Reinvestment Act.


• Ensures the application of all security measures, such as the verification of clients’ identity, and internal control measures such as maintenance to cash tills.


• Participates in bank sponsored programs to assist with the achievement of CRA and Volunteering goals and objectives.


• Performs other related duties as assigned.

Independence of Judgment

The degree of judgment is limited to very specific transactional activities for which the employee has been trained to perform; exercises limited independent discretion; seeks guidance and direction from management when activities exceed established authorities.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Competencies

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; the ability to speak and comprehend the English language


• Computer literate