Service Manager (Sudbury, ON)

Job Description

Job Description

Job Description

JOB DESCRIPTION

Looking for a leadership role that keeps you active and involved in the field?

Insight Pest Solutions is hiring a Service Manager in Sudbury, ON. This role is ideal for someone who enjoys leading operations, supporting technicians, and ensuring customers receive exceptional service.

As a Service Manager, you’ll play a key role in the day-to-day operations of the branch. From supporting technicians in the field to maintaining branch operations and delivering excellent customer service, you’ll help ensure everything runs smoothly while continuing to build strong client relationships.

Position: Service Manager

Location: Sudbury, ON

Job Type: Full-Time, Permanent

Schedule: 9:00 a.m. – 5:00 p.m. EST (Monday – Friday)

The Role: Your Mission

You’ll be a key part of keeping branch operations running smoothly while supporting technicians and ensuring customers receive outstanding service.

What You’ll Be Doing

• Manage incoming stock, inventory, mail, and branch deliveries
• Support technicians by organizing equipment and delivering product when needed
• Perform residential pest inspections and treatments for overflow routes
• Identify pests, entry points, and infestations and recommend effective treatment solutions
• Provide professional customer service and address client questions or concerns
• Maintain a clean, organized, and safe branch office environment
• Support operational processes and help maintain quality service standards
• Travel occasionally to assist with oversight, training, and operational support

Why Join Insight Pest Solutions?

• Competitive salary
• Benefits: dental, vision, medical, life insurance, etc.
• Company vehicle + gas card
• Consistent full-time schedule (40 hours per week)
• Commission on new business and performance bonuses
• No cockroaches, bed bugs, or ladder work
• Opportunities for advancement — we promote from within
• Supportive, high-energy team culture

What We’re Looking For

• Self-motivated and able to work independently
• Reliable with strong communication skills
• Someone who takes pride in their work
• Strong interpersonal skills and ability to build customer relationships
• A quick thinker who enjoys solving problems
• Interest in pest control and customer service

Requirements

• Ability to lift and carry 30+ pounds of equipment
• Comfortable working in various environments, including confined spaces such as crawl spaces and damp or dusty areas
• Valid driver’s license with a clean driving record
• Must be 21 years of age or older to operate a company vehicle
• Must possess a Structural Exterminator License
• Prior experience in pest control is preferred
• Ability to perform physical duties such as walking, crouching, balancing, and reaching

Bottom Line: If you’re looking for a role where you can lead, support a strong team, and play a key part in delivering excellent service, this is it. You’ll stay involved in the field, work alongside a great team, and go home each day knowing you helped keep operations running smoothly and customers well taken care of.

Ready to suit up and join the team? Apply now!

This position is to fill a vacant role.

*Insight Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Our team will directly work with you to ensure that you can fully participate in the process.

The Big Picture: Build Your Future with a Company on the Rise

Insight Pest Solutions is one of the fastest growing residential home service companies in Canada, and we’re just getting started. With that growth comes real opportunity for driven, self-motivated individuals who want more than just a job. We’re looking for people ready to grow their careers alongside a company expanding across the country and into new markets.

As a Service Manager, you play a key role in ensuring our operations run smoothly and our customers receive the highest level of service. You’ll support technicians in the field, help maintain efficient branch operations, and ensure our service standards remain consistent and reliable. Your leadership, organization, and problem-solving skills help create a positive experience for both our team and the customers we serve.

At Insight, we’re always evolving. Through ongoing research and development, we continue to advance environmentally responsible products, safer methodologies, and smarter service delivery. Our prevention and home-maintenance programs help protect homes from mosquitoes, ants, wasps, ticks, spiders, and mice, and our team works every day to raise the standard for what great service looks like.