
Tata Consultancy Services
About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute – one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers.
This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years. Required Skills: • Strong Vision Plus Experience • Strong Mainframe knowledge Mainframe (COBOL, DB2, IMS) / Account Receivable/Card Domain/Payment Gateway domain knowledge • Excellent in verbal and written communication skills. • Expert in CMS Module • Good Analytical and Debugging Skill. • Good understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Roles & Responsibilities: • Accepting, investigating, and restoring the incidents within the ITSM prescribed timeline. • Liaising with upstream and downstream systems for prompt restoration of incidents • Providing periodic communication to users on the progress of investigation.Bridge Management: • Providing end to end support for MIM reported incidents.
Scrum team would be invited to MIM Bridge as primary stake holder. Problem Management: • Identifying repeated incidents and categorizing them into problems for root cause analysis and permanent resolution. • Creating and assigning problem records to Scrum team in ServiceNow. Event Management: • Working with Monitoring Team to identify the scope of onboarding new monitoring solutions. • Gathering performance statistics for services and producing SLA Report for 3rd Party Usage. • Working on proactive alerts (from monitoring tool from ECC, BMC, SFT, etc.) by liaising with respective teams to avoid application outage. • Monitoring Infrastructure, server health based on ECC reports, BMC Patrol tools. Change Management: • Managing scheduled maintenances including server patching and software version upgrades ensuring Amex compliance. • Participating in Enterprise Level Changes for Validation only. • Performing impact analysis and providing approvals for E2/E3 changes.
Knowledge Management: • Documentation of known errors and known workarounds for frequently occurring issues as knowledge articles in ServiceNow. • Contributing to continuous service improvement by documenting best practices as knowledge articles in ServiceNow. • Continuous review and amendment of published knowledge articles and retiring of knowledge articles as applicable. Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human ResourceThank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period.
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