Senior Director, Operations & Reporting Excellence

Full Time
  • Full Time
  • Brampton
  • 125 - 150
  • Salary: 125 - 150

Loblaw Companies Limited



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Senior Director, Operations & Reporting Excellence

Apply locations 1 Presidents Choice Circle, Brampton, ON time type Full time posted on Posted Yesterday job requisition id R2000445505

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.


Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.


At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Does working with some of Canada’s most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!



Senior Director, Operations and Reporting Excellence (ORX) – Brampton ON

The Senior Director, Operations and Reporting Excellence will lead the teams accountable for the Agile Centre of Excellence, Reporting and Governance, and Hardware and Software Asset Management. In this role the Senior Director will work closely with the LTA product, platform, and services teams, driving the processes and tools needed for the efficient and effective operations of LTA as organization that delivers with elite delivery effectiveness and operational stability. This role will work closely and report directly into the VP, Infrastructure Operations.

What You’ll Do:

  • Lead several teams, with the objective to ensure that the operations and reporting associated with Loblaw Technology & Analytics (which drives almost $1 billion of technology spend) is operating efficiently and effectively.


  • Accountable for a key LTA mandate to improve the stability, resiliency, transparency and governance of the products, platforms and services our LTA family’s support, by identifying key leading (debt) and lagging (stability) indicators, to proactively track and manage our progress.

  • Responsible for the Agile Centre of Excellence, and Reporting and Governance across all projects, products, platforms and service.

  • Agile Centre of Excellence: Lead and accelerate our agile transformation, operating the Agile COE to make tangible impacts to the flow of work delivery across LTA

  • Reporting and Governance: Lead and optimize the project delivery processes, reporting of the projects, and reporting on all aspects of LTA’s performance, from operational stability and program delivery to financials and security currency


  • Develop highly effective working relationships based on trust and competence, with an ability to make change happen through passion, influence, and respect

  • Identify and implement improvements to efficiency and effectiveness – the areas of accountability are critical to LTA and Loblaws as a whole. You will be required to understand what’s working, what’s not, and passionately motivate change that helps the teams provide better and ground-breaking value as service providers to LTA



What You Bring

  • Outstanding interpersonal, written, and verbal communication, skills that will drive teams to reach full potential through the ability to create and champion and positive vision and future state


  • Expertise and capability to identify the root cause of issues, articulate the desired result, and drive new ways of working with a balance of kindness and high expectations

  • Relationship Alliance Building – A track record of building strong relationships with internal peers and business partners

  • Proficiency in Clarity, Jira, Confluence, and Zephyr-Scale and understanding of Dev/Ops and CI/CD principles, toolsets, and test automation practices

  • Excellent Planning and Organizing – Ability to move from vision to tactical implementation, so that people now the priorities and how to execute on them. Masterful as identifying and removing roadblocks to success



  • Experienced in working in a cloud-first, agile-first, modern technology organization. While we have remaining on-premise, waterfall, traditional applications and teams, we are moving to become cloud-first, agile-first. The successful candidate will bring an understanding of what excellence looks like in both traditional and modern technology environments and be able to champion the transition to the modern


What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a phenomenal team to help you achieve your goals as you help us achieve ours! Work in our fast-paced, exciting Technology environment, helping our stores, colleagues and customers every day.


Loblaw colleagues also enjoy:

Work Perks Program

On-site GoodLife Fitness, Basketball & Volleyball courts, Ice Rink, Groceries delivered to work via PC Express, Dry Cleaning services (1PCC Office)

Tuition Reimbursement & Online Learning


Pension & Benefits


Paid Vacation

If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started.

At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers.



Loblaw recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs.

Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted.



www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.



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