Senior Director of Project Management and Operations

Full Time
  • Full Time
  • Toronto

Mosaic North America

Who are we looking for?

As a B2C Senior Director of Project Management and Operations, you’ll work closely with the cross functional teams such as key stakeholders from marketing, product, and GTM teams.

to execute digital campaigns, special projects and marquee events throughout the year.

We’re looking for a B2C Project Manager with a passion for events, extreme attention to detail, a knack for logistics, and the ultimate cat herder. This self-starter is a great communicator and organizer who can navigate complex issues, work through ambiguity, and design compelling event programs and solutions that showcase innovations.


  • Lead operations for multiple digital campaigns, special projects and marquee events throughout the year.
  • Drive a through line between events/campaigns in order to align strategies across multiple activations, finding efficiency gains across events and identify time savings for the wider team.
  • Provide structure and organization by developing an efficient operational model, managing multiple work streams, driving project timelines, and collaborating cross-functionally.
  • Provide clear and proactive communication that ensures cross-functional and stakeholder buy-in every step of the way. Manage efficient meetings.
  • Create and maintain project documentation, tracking, reporting, learnings and recaps.
  • Collaborate hand-in-hand with our cross-functional stakeholders & teams/agencies to develop branded experiences.
  • Provide onsite management to fully bring the experiences to life – help execute, organize, troubleshoot and monitor in real-time.


  • 5+ relevant years of program management experience.
  • Experience organizing large scale branded events with 1000’s of participants
  • Experience coordinating across large cross-functional organizations and navigating a multitude of stakeholders
  • Excellent communication, written and organizational skills as well as a strong attention to detail

Preferred qualifications

  • Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable
  • Self-starter who can drive multiple projects spontaneously.
  • Team player who can work calmly and quickly in high-stress environments.
  • Project management experience working with stakeholders including: regional teams, product and marketing counterparts, internal leadership, and external agencies.
  • Experience planning, managing, and delivering global marketing programs and events.
  • Exceptional budget management, negotiation, organizational skills.
  • Experience presenting to and interacting with cross-functional stakeholders and senior leaders (across marketing, PR, product, engineering, UX, BD, Finance).

Why Mosaic?

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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