Senior Business Analyst

Full Time
  • Full Time
  • Toronto

Imploy


MUST HAVES:

10+ years of experience in the following:

  • Leading and conducting business analysis at varying levels of detail in order to assess client’s business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined
  • Leading subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancements
  • Documenting the business requirements in such a way that technology solutions can be determined
  • Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement

Responsibilities:


  • Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the ministry), appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies
  • Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development
  • Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization
  • Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement
  • Analyse defects and work with relevant parties in resolving of these defects
  • Support any data migration and related activities as needed from legacy system to new provincial system
  • Apply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches
  • Provide impact analysis and requirement/specification creation for the Immunization Repository Optimization (IRO) Program – Wave 1 & 2 Planning
  • Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements and minor enhancements
  • Document the business requirements in such a way that technology solutions can be determined
  • Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams
  • Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase
  • Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions

  • Develop and maintain business processes and user documentation for the IRO Program – Wave 1 & 2 Planning, including support for infectious disease public health activities, infectious disease case, contact, and outbreak investigation and management, immunization administration, and vaccine distribution and delivery (inventory)
  • Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the IRO Program – Wave 1 & 2 Planning
  • Prepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solution
  • Conduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices, including configuration, reports, and integration components
  • Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives
  • Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects
  • Monitor progress, resolve problems and report regularly to I&IT management and clients’ decision makers
  • Develop performance measures for business analysis evaluation and conduct follow-up.

Experience and Skill Set Requirements

  • IT Knowledge and Experience
  • 10+ years of experience in the following:
  • Demonstrated awareness of emerging IT trends and technologies
  • Highly proficient using MS Office products
  • Experience in the following is an asset:
  • Knowledge of Salesforce (admin level preferred)
  • Experience using Salesforce or similar CRM Products to develop solutions
  • Hands on experience implementing Safesforce functionality
  • Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
  • Knowledge and experience with implementing cloud based technologies/solutions
  • Knowledge and experience with the following Amazon Web Services (AWS) technologies – Amazon Connect, Amazon Pinpoint, Amazon DynamoDB, Amazon Kenisis Datastreams, Amazon S3, Amazon Polly, AWS Lamda and Amazon Cloudwatch
  • Knowledge of Contact Center Technology such as Call Routing, Interactive Voice Response, Workforce Management, etc.

Source

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