Seasonal Customer Experience Specialist
Job Description
What To Expect
At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.
In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.
This is for a temporary position.
What You'll Do
- Engage walk‑in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome.
- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile.
- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self‑Driving demonstrations aligned with their interests.
- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high‑intent buyers.
- Provide the highest level of customer service to all current and future owners.
- Perform additional tasks as assigned to meet business needs.
What You'll Bring
- 1+ years of customer service and/or sales experience with a proven track record to meet and exceed goals.
- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives.
- Ability to understand and convey business issues and technical concepts.
- Strong sense of team mentality and reliability.
- Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills.
- Proficient with Microsoft Office Suite and CRM tools.
- Ability to work evening hours, weekends, and holidays in a retail environment.
- Must maintain a valid Class 5, G or G2 driver’s license for Canada.
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How to Apply
Ready to start your career as a Seasonal Customer Experience Specialist at Tesla?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Tesla in Markham.
Is this a remote position?▼
This appears to be an on-site role in Markham.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.