Sales Representative and Relationship Manager, FleetCare Services – Kitchener-Waterloo Region

Full Time

GoRight Fleet Solutions

GoRight Fleet Solutions is seeking a driven, results-oriented, and customer-focused commercial truck, trailer, and tank trailer maintenance Sales Representative and Relationship Manager to join our team. This role is integral to our Company’s success in delivering innovative maintenance solutions to private and for-hire commercial fleets.

Along with your strong sales background, and deep understanding of commercial truck and trailer maintenance, you will leverage your passion for technology and introduce GoRight’s revolutionary fleet management and maintenance solutions to customers in your territory. You will sell month-to-month maintenance agreements, as well as annual maintenance contracts incorporating innovative software solutions from Mirlin Technologies, an affiliated company of GoRight Fleet Solutions.

Your focus will be on the growth of GoRight maintenance services for trucks, trailers, tankers, and liftgates for new customers and retention of existing customers. Our innovative maintenance services, supported by innovative software solutions, are unrivaled in our industry, providing customers with exceptional value not experienced before in our industry. Experience with B620 tank trailers is an asset, but not essential, and training will be provided.

You will be able to set yourself apart from competitors in the industry, and your exceptional customer service skills will support the value proposition that only GoRight, powered by Mirlin Technologies, can bring to each of your customers.

Position: Sales Representative and Relationship Manager, FleetCare Services – Kitchener-Waterloo Region

Key Responsibilities:

  • Earn and retain customers’ repair and maintenance services for their fleet of commercial trucks, trailers, tank trailers and liftgates service work in our service centres, mobile on-sites, and over-the-road breakdown businesses.
  • Sale of maintenance and repairs for tractors, trailers, liftgates, and B620 tankers for named customers.
  • Sale of trailer rentals and lease agreements for trailer rental and lease fleet.
  • Develop and implement a sales plan to grow revenue and market share of repair and maintenance services in your territory.
  • Manage and continuously update sales pipeline and CRM system.
  • Conduct thorough needs assessments to understand clients’ maintenance requirements and fleet management challenges.
  • Collaborate with internal teams, including software engineers, sales management, and service managers, to develop tailored maintenance solutions that meet clients’ needs.
  • Prepare and deliver persuasive sales proposals and brief software demonstrations, highlighting the value proposition of our maintenance services and software solutions.
  • Finalize service agreements, pricing, and terms while ensuring customer satisfaction and retention.
  • Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact for all repair and maintenance-related inquiries.
  • Be an active member in, and represent the company at industry events, trade shows, and conferences to showcase our maintenance capabilities and generate leads.

Required Qualifications:

  • Proven track record of success in maintenance sales, with at least five (5) years of experience, preferably in the commercial trucking or transportation industry.
  • Strong technical knowledge of commercial class 8 truck maintenance, including preventive maintenance, diagnostics, and repair procedures.
  • Tech savvy, comfortable working with and presenting easy-to-use software solutions to customers.
  • Excellent communication and presentation skills, with the ability to articulate business benefits and justification concepts and build rapport with clients at all levels.
  • Results-driven mindset with a focus on meeting and exceeding sales targets while delivering exceptional customer service.
  • Strong negotiation skills, with the ability to close deals and drive revenue growth.
  • High degree of professionalism, integrity, and reliability.
  • Passion for the transportation industry and a desire to make a positive impact on our clients’ businesses.
  • Conscientious – an inner discipline to do the whole job in managing an account. A self-starter, proactive, and a problem solver – can solve tough sales challenges, and know when to ask for help.
  • Inner sense of urgency – possess a drive to get things done, proactively, without direction, without reminders, and follow-ups.
  • Solutions-driven approach to customer needs – focusing on leveraging all products, services, and resources of the Company and its suppliers to satisfy our customers’ needs, and successfully differentiate the Company and its products.

Preferred but not required:

  • proficiency in CRM software (e.g., Dynamics CRM) and Microsoft Office suite.
  • College certificate in Business Administration, and/or previous sales training.

About the Company:

GoRight Fleet Solutions is an innovator in the transportation industry. We are a Canadian company, and privately owned. For over 15 years, we have provided our customers with exceptional and innovative fleet management and maintenance solutions that lower their overall cost of ownership and maximize vehicle uptime.


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