RQ00537 - Business Analyst - Junior

Job Description

Must haves:

• 2+ years of experience as a Business Analyst in IT or digital health environments
  
• Proven experience in business process design and implementation.
  
• Excellent stakeholder engagement and communication skills.
  
• Experience facilitating product integration projects as a business process subject matter expert.
  
• Strong knowledge of Identity and Access Management (IAM) framework
  

Desired Skills:

• Experience in the digital health ecosystem.
  
• Proven ability to apply IAM framework.
  
• Strong analytical, problem-solving, and communication skills.
  
• Ability to work collaboratively in a cross-functional and evolving environment.
  
• Experience with business intelligence tools, dashboards, or reporting systems.
  
• Strong knowledge of ITSM practices.
  

Required Skills:

• Requirements elicitation and process design/implementation to support project lifecycle and business operations.
  
• Excellent stakeholder engagement and communication skills.
  
• Produce clear, accessible, standards-aligned documentation.
  
• Solid understanding of data integrity principles and quality assurance.
  
• Create and execute BAT for product testing.
  

Required Experience / Evaluation Criteria: 

• Operational or similar Business Analyst experience. 35 points
  
• Experience facilitating identity and access operations or similar authorization processes. 35 points
  
• Experience facilitating product, service, or similar integration projects. 15 points
  
• Experience driving business process improvement and documentation initiatives. 15 points
  
  

Requirements

Deliverables Include:

•  Process Implementation: Support implementation of business processes and provide input to process improvements.
  
• Operations Support: Coordinate client integration to ONE ID, with focus on client engagement, client support, and end-user authorization.
  
•   Project Support: Provide project coordination support for product integration initiatives.
  
•  Documentation: Provide input to process documentation, user guides, and operational workflows.
  

 Operational responsibilities:

• As a subject matter expert, facilitate ONE ID operational activities including stakeholder requests, incidents and escalations within Service Level Agreement timelines.
  
• Execute IAM processes including end-user authentication and authorization and service implementations.
  
• Engage and communicate with stakeholders and clients to understand and meet their needs.
  
• Design, implement and document process improvements aligned with evolving business needs.
  

Project Responsibilities:

• Serve as subject matter expect for projects requiring ONE ID integration.
  
• Lead requirements elicitation, documentation and validation.
  
• Conduct readiness assessments.
  
• Provide operational support to facilitate project delivery.
  

Service Transformation Responsibilities:

• Contribute to process improvements, process redesign, process documentation and Business Acceptance Testing (BAT) design/execution.
  
• Support change management activities and produce client communications.
  

Must Haves:

• 2+ years of experience as a Business Analyst in IT or digital health environments 
  
• Proven experience in business process design and implementation. 
  
• Excellent stakeholder engagement and communication skills. 
  
• Experience facilitating product integration projects as a business process subject matter expert. 
  
• Strong knowledge of Identity and Access Management (IAM) framework