Representative - Customer Service (Counter Sales)
Job Description
DescriptionAs a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Shift: Monday - Friday 8:00am- 5:00pm
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required
- Associates' Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
- Electrical experience or contractor sales preferred
How to Apply
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- Click the "Apply Now" button below.
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Frequently Asked Questions
Who is hiring?▼
This role is with Wesco in Sydney.
Is this a remote position?▼
This appears to be an on-site role in Sydney.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.